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Mobile & OnlineAccess

OnlineAccess

With OnlineAccess, managing your Mainstreet accounts is as easy as sitting down at your computer. Log on from anywhere at any time, it’s completely secure, remarkably convenient and free.

You can view up-to-the-minute account information and view or print your account statements. Moreover, you have the option to make loan payments or transfers funds* all from the comfort of your own home or office. You can also export account information to your personal financial management software.

We now have mobile banking, email alerts, enhanced bill payer and the ability to see pending transactions on your account. 

Call (913) 599-1010 to sign up for OnlineAccess or stop by a branch nearest you.

View our OnlineAccess Demo now or check out our FAQs.

*Federal Regulation D allows up to six (6) withdrawals, transfers for overdrafts (NSF’s), pre-authorized automatic or telephone transfers per month. These transfers include automatic clearing house (ACH) transactions from one of your share accounts to another account at the credit union, or to a third party.

MobileAccess Agreement

eStatements

Sign up for eStatements and enjoy the convenience of electronic monthly statements. You’ll get an email at the beginning of each month letting you know your previous month’s statement is ready for you to view whenever you want. Plus, by using eStatements, you have less paper coming your way, helping you and the environment. 

This free service is part of Mainstreet’s OnlineAccess home banking. Ask a representative to sign up for  your eStatements today.

Mainstreet’s PhoneAccess

Your 24-Hour Voice Response System
913.599.2400
Toll-Free 888.316.2400

Access your Mainstreet Credit Union accounts 24/7, with PhoneAccess. From your cell phone or any phone, you can find out account balances, determine which checks have cleared, and even transfer funds or make loan payments.

PhoneAccess is extremely convenient and easy to navigate. It is based on the “two-digit suffix” system that identifies your savings, checking and loans at Mainstreet. The transaction codes for PhoneAccess are shown below.

Important Points to Remember When Using PhoneAccess

  • The first time you call in, you will be asked to select an Access Code. You’ll then hear the Pre-Menu selections and be able to select your preference for moving through the system (Expert Mode, allowing you to enter specific codes without listening to the menu; or Menu Mode, listing the codes and descriptions of the menu section you select. You will be in Menu Mode the first time you call in.) While you may find it quicker and easier to use Expert Mode, we suggest you listen through the system the first time in Menu Mode to become familiar with it.
  • Always listen carefully to the voice prompts; the “#” sign is required to follow some commands. Use patience when working through the system the first few times until you become accustomed to it.
  • As noted above, all savings, checking and loan accounts you have are designated with two-digit suffixes to identify them. PhoneAccess will refer to them as Share IDs (savings), Checking IDs and Loan IDs. Should you have more than one savings, checking or loan, you will need to know their specific IDs to distinguish them within the PhoneAccess system. Please note that IRAs and Certificates are considered shares, while accounts with check-writing privileges are considered checking.
     

Initial Menu of Options
1 Main Menu of Services
2 Current Loan Rates
3 Mortgage Rates
4 Share Savings Account Rates
5 Share and IRA Certificate Rates
6 Credit Union Locations and
Hours of Operation 
 

Shares
10 Share Balance
12 Share to Loan Transfer
13 Share to Checking Transfer
14 Share to Share Transfer
16 Share History
17 Deposit History
19 All Share List

Loans
20 Loan Balance
21 Loan to Share Transfer
22 Interest Paid
23 Loan to Checking Transfer
25 Loan Payoff Amount
26 Loan History
27 Loan Payment History
28 Loan Payment Inquiry
29 All Loan List
40 Mortgage Loan Inquiry

Checking
30 Checking Balance
31 Checking to Share Transfer
32 Checking to Loan Transfer
36 Check History
37 Check Number Range
38 Check Number Inquiry 
 

Transfers
12 Share to Loan Transfer
13 Share to Checking Transfer
14 Share to Share Transfer
21 Loan to Share Transfer
23 Loan to Checking Transfer
31 Checking to Share Transfer
32 Checking to Loan Transfer

General Inquiries
50 Information on Your
Credit Card
51 Make a Credit Card Payment
60 Last Deposit
61 Last Payroll Deposit
62 Point Of Sale History
63 Debit Card History
64 ATM History
65 ACH History
66 Payroll History
81 Dividend Paid
82 IRA Contributions
 

Account Preferences
1 Help
9 Change to Menu Mode
91 New Access Code
93 Change Language
96 New Account Number
99 Goodbye

 

Call Mainstreet at 913.599.1010 or 888.395.1010 to sign-up.

Printer-friendly list of PhoneAccess Transaction Codes.

OnlineAccess/ Bill Payer/ Mobile Banking

FAQ (Frequently Asked Questions) and other useful information

OnlineAccess

MobileAccess
Bill Payer

OnlineAccess

Logging into OnlineAccess

How do I log into my account?

OnlineAccess ID: main + member number

Example: main1234567
(The word "main" is NOT case sensitive)

OnlineAccess Password:* last 4 digits of the primary member’s social security number and birth year

Example: 12341953

*Upon logging in successfully, you must define a new password (6-12 characters).   

Note: If your account is set up as an Organizational, Charitable, Business or D/B/A Account , it may not have a birth date.  For the purposes of logging in, the birth year component for the OnlineAccess password is 0000.

 

If my spouse and I share a joint account can we each have our own OnlineAccess ID?

No. Your membership account is limited to one unique OnlineAccess ID.


Can I change my username?  

Yes.  

Log into OnlineAccess, go to the User Options tab and click on Personal.  The username is 6-12 alpha/numeric characters. The first character must be alpha, but all other characters may be any combination of letters &/or numbers.  Special characters are not allowed in the username.  The username is NOT case sensitive.

 
What if I forgot my password?   

We recommend that all users set up the Forgotten Password feature as part of their initial set up. This will allow you to reset you own password if you forget it; otherwise, you will need to contact the credit union.  

How do I set up the forgotten password feature?

    • Log in to OnlineAccess
    • Click on the User Options tab
    • Click on Personal
    • Enter an email address or confirm the one that is filled in
    • Enter Password Reset Question (this is NOT case sensitive)
    • Enter Password Reset Answer (this IS case sensitive)

How do I retrieve my password if I forget it? 

    • Click on the “Forgot Your Password” link on the OnlineAccess login page
    • Enter username, email address, and email subject
    • You will receive an email with a link that you will click on (link is valid for 2 hours)
    • You will enter your username and answer your forgotten password question
    • Go back to www.mainstreetcu.org and log in with your new password

The system keeps logging me off?

To avoid getting logged off after 10 minutes you must stay active on the page.  

A 60-second countdown warning will remind you that your session is about to expire, and you can extend your session by clicking the button.

 

Where is the acceptance checkbox for the Online Agreement?

The acceptance checkbox can be out of view, depending on your PC’s display resolution or the size of your browser window.  There are 2 scroll bars:  one for the text box with the agreement, and one for the entire browser page.  Scroll down with the scroll bar for the entire browser page.

 

What types of Internet browsers work for OnlineAccess?
 

  PC Mac
Microsoft Internet Explorer (IE) Version 7.0 - 8.0  
Microsoft Internet Explorer (IE) Version 9.0 (after June 14, 2011)  
Firefox Version 3 and Higher  
Safari    Version 4.0 and Higher

NOTE: Internet Explorer versions older than version 6.0 are not valid for access into OnlineAccess.  Microsoft no longer supports these versions and security updates are not available.  Users attempting to access OnlineAccess with a version of IE older than 6.0 will be denied access. 

What if I am not using one of the supported browsers?

You may experience issues with OnlineAccess or be denied access to the system.  If this occurs, please download one of the browsers listed above and attempt the action again. 

The following types of browsers and tools are not recommended or supported for use with OnlineAccess:

  • Embedded Browsers contained within Personal or Commercial Financial Management Software (Quicken, Quickbooks, Money, etc.)
  • Browser Add-Ins and Toolbars (IE 7 Pro, Google, Yahoo, etc.)

What is a watermark?

A watermark/personal icon is required for additional security. It will appear on every page in OnlineAccess and Bill Payer once you have logged in.  

Can I upload my own image for the watermark?  

No. 

Can I change my watermark? 

Yes. Click on the User Options tab and select personal.

What if my watermark is incorrect when I try to log in?

You have entered an invalid OnlineAccess ID. Click on home in the right-hand corner to return to the main page to try again.

 
Why do I need challenge questions? 

You must establish 3 security question-and-answer sets. Answers are NOT case sensitive.  These provide an additional layer of security for OnlineAccess users.

Why does the browser close when I log out?

This is an added security feature. A new browser should open; however, IE8 has a built in pop-up blocker, and will likely prevent the new IE8 window from opening.  If you'd like, you can change your browser settings to allow for pop-ups. 

What are alerts?

There are many alerts, for various events and situations, that you may define on your account from within OnlineAccess.  These alerts can be defined to either notify you by email, at login or both. 

 
Why can't I see my mortgage history? 

Payment history on 1st mortgages is available through the My Mortgage link at www.mainstreetcu.org, not through OnlineAccess.

 
Where can I get help for my Microsoft Money?

As of Jan. 31, 2011, Microsoft discontinued support and licensing for Money.  This is unsupported software and there is no support available from Microsoft Money after Jan. 31, 2011.

 
Updating Email Address and Mailing Address

Can I update/change or enter an email address online?

Yes. Click on the User Options tab.

Can I change my mailing address online?

Yes. Click on the Additional Services tab. 

 

Can I see my Debit Card holds?

Yes. Click on the Additional Services or Accounts tab. 

 

How can I see more transaction history?

The default setting for history is 15 days. 

On your accounts page, in the right-hand corner you will find the following options: Since Last Statement, 15 days, 30 days, All, or Search.

 

Is there a limit to the number of transfers I can make? 

Yes.  From “savings” type accounts Regulation D restricts the number of electronic transfers to 6 per month.  When you reach this limit you will get a message that says:  Regulation D – W/D from savings limited to 6 per month. 

Checking accounts are not affected by Regulation D.

 

MobileAccess

There are two types of MobileAccess:

  • Web-based MobileAccess
  • Text MobileAccess

What's the difference?

Web MobileAccess

The web-based Mobile Access can be accessed from any web browser-based Smart Phone once you have completed the signup process in the Mobile Web Settings on your OnlineAccess. The email address input here is used for any alert type of emails, not to routinely use MobileAccess Web.

The URL to MobileAccess will be in the activation email, or you can type mobile.mainstreetcu.org in your phone's browser.

Please note: If your service provider is AT&T, there are 3 choices.  If you do not know which to choose, you must contact AT&T to obtain this information. 

Text MobileAccess

The text MobileAccess can only access your account from the mobile phone number input in the MobileAccess Text settings, and that phone number can only be defined to access one account.  This service is mutually exclusive for each membership account and mobile phone. 

Text Commands

Bal=All Acct Bal
Bal Acct Name=Single Acct Bal
Hist=All Accts Recent Activity
Hist Acct Name=Single Acct Activity
Help=Commands
Stop=Cancel

 

Bill Payer

Are there new features to Bill Payer?

Yes. Please read below.

  • Rush payments:

1 day - $14.95 fee - check payment

2 day - $9.95 fee - check payment

2 day - $4.95 fee (payee must be set up to receive payments electronically)

  • Other payment options:

Pay a person - $1.99 fee

Make a charitable donation - $1.99 fee 

Send a gift check - $2.99 fee 

How can I get help with Bill Payer?

  • "LIVE" Chat Option
  • Secure messaging
  • Dedicated toll-free phone number to obtain support directly from Bill Payer: (877) 548.8589
    Support hours are 6:30 am - 1:00 am Central time, Monday-Friday.