Long row of smiling employees.

Career Opportunities

Join the Mainstreet team

Ask any Mainstreet employee why they joined this organization and you'll probably get a different answer from each of us. Ask us why we love it here - the following are just a few of the responses you'll hear.

Benefits and Perks

  • Competitive compensation
  • Day-time hours that provide for a healthy work-life balance
  • Company provided life insurance and long-term disability
  • Special product perks for employees
  • Career advancement and growth opportunities
  • Daily opportunities to help make a difference in the lives of members
  • Highly motivated, passionate co-workers who are committed to success
  • Generous benefits package
    • 401k with company match
    • A wide variety of insurance options for health, dental, and vision
    • Paid time off plus most of the federal holidays
    • Volunteer opportunities
We are an Equal Opportunity Employer with several branches in the Greater Kansas City area. 

Current Positions


Location:
Mission
 
Position Overview
The Member Experience Relationship Advisor connects with new and existing members through an interactive, consultative process that deepens relationship and member loyalty with Mainstreet Credit Union. This individual assembles and evaluates loan application and decisions within approved lending authority or presents loan requests for approval as needed. This individual is accountable for delivering an unparalleled member experience by providing efficient and accurate solutions in member service and lending functions. The ideal candidate has strong analytical and financial skills, previous lending experience, and the passion for helping others.

Major Responsibilities
  1. Consistently demonstrates Mainstreet's Values with internal and external members.
  2. Develop and groom positive member relationships through proactive communication (outbound calling, email, onboarding, follow-up, etc.)
  3. Consult with current and prospective members to identify current and future financial service needs. 
  4. Cross-sell and recommend credit union products to support the members financial needs, to include alternative recommendations and solutions when necessary.
  5. Assess and identify current and future members needs to recommend relevant products and  services.
  6. Ensure proper procedural compliance, accuracy, and authenticity of information and documents.
  7. Assists members with account openings to include checking, shares, certificates, money markets, IRAs, Trust accounts, etc.
  8. Process and decision loans according to established lending authority and credit union guidelines.
  9. Meet and exceed goals as established by management.
  10. Support development of peers through mentoring and job-shadowing.
  11. Process and audit transactions, including deposits, withdrawals, purchases, transfers and payments. In charge of maintaining and balancing a cash drawer and adhering to establish cash handling and balancing procedures.
  12. Perform membership maintenance as necessary and required.
  13. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, ant-money laundering and elder financial abuse laws appropriate to the position.
  14. Maintain an up-to-date and extensive knowledge on all credit union products and services that are handled by the position.
  15. Must have the flexibility to work during the necessary business hours. This includes opening and closing the branch and assisting other staff in completion of daily activities, as needed. May occasionally be requested to fill-in at other branch locations.
  16. Performs other duties as assigned by supervisor or manager.
Required Qualifications
  • High school diploma or general education degree (GED).
  • Bachelor's Degree in Finance, Accounting, Economics or Business Administrations preferred 
  • One-year cash handling required
  •  One-year Sales and/or advising required.
  • One-year customer service experience required.
  • One to three years’ consumer lending (processing, underwriting, or closing) experience in a financial institution required
    o Completion of Mainstreet Credit Union’s lending training program(s) and demonstrated ability in lieu of consumer lending experience will be considered for internal candidates
  • Demonstrated understanding of the financial industry.
  • Ability to acclimate to required systems with accuracy and speed.
    o Previous experience with Symitar and Meridianlink preferred.
  • Exhibit and maintain high degree of professionalism
  • Strong attention to detail, relationship building and negotiating/problem solving skills
  • Exceptional customer/member service skills
  • Must meet all criteria for registration in the Nationwide Mortgage Licensing System & Registry (NMLS).
  • Understanding and use of good judgment.
  • Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.
  • Relevant computer skills, solid math, and written communication skills.
  • Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
  • Does require occasional lifting up to 50 pounds  
Location: Lenexa

Position Overview:
The Community Relations Officer serves as primary contact and liaison to build effective, professional relationships with local community leaders. This position will be responsible for developing, deploying, and sustaining community engagement strategies in local markets. Working with the business development team, the Community Relations Officer will help coordinate and initiate programs designed to increase membership, member services, and loan activity to help Mainstreet achieve strategic goals. The Community Relations Offers should be passionate about the local community and Mainstreet’s role in further engaging and supporting the communities in which we serve. Ensures Mainstreet’s community engagement objectives are met.

Major Responsibilities:
•Develop and execute Financial Literacy strategies for SEGs, School Districts, and employees.
•Serve as the primary interface with local community officials, business and school district leaders regarding community engagement and outreach opportunities
•Support Mainstreet’s objectives by attending events and participation on local boards and committees
.•Help with creation and delivery of content: newsletter articles and social media content.
•Assists in scoping, implementing, and managing various Community Relations programs and opportunities for impact and value.

Required Qualifications:
•Degree in organization development, non-profit management, business-related fields, or equivalent experience
•3 years’ experience in non-profits, community affairs, political or grassroots organizing
•Strong public speaking skills.
•History of event planning/management
•Proven track record of building relationships with internal stakeholders and external partner organizations
•Contract negotiation and management experience
•Demonstrate excellent communication and interpersonal skills
Physical Requirements
•Regularly required to talk and hear. Frequently required to stand, sit, walk, use hands to finger, handleor feel; and reach with hands and arms.
• Provide insights and recommendations for participation/improvement of community programs and
events.
• Schedules and facilitates school presentations (Banzai). Prepares the necessary instructional handouts
for distribution at school presentations.
• Conducts presentations (Banzai Direct) to groups of prospective members. Provides ongoing resources
and materials to educate and grow membership
• Communicate current promotions and benefits of Mainstreet Credit Union
• Creates and executes events successfully.
- Coordinates hosts and attendees
-Determines resources (time, money, equipment, etc.) required, reviews the quality of vendor
work; and ensures deliverables are on time, within budget, and meet or exceed expectations.

Required Qualifications:
•Degree in organization development, non-profit management, business-related fields, or equivalent experience
•3 years’ experience in non-profits, community affairs, political or grassroots organizing
•Strong public speaking skills.
•History of event planning/management
•Proven track record of building relationships with internal stakeholders and external partner organizations
•Contract negotiation and management experience
•Demonstrate excellent communication and interpersonal skills

Physical Requirements:
•Regularly required to talk and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.

Location:
Lenexa
 
Responsibilities:
Predictable and reliable attendance as required to successfully perform the duties of the position
Interact professionally with all employees, members and general public
Ability to perform job expectations in an accurate and efficient manner
Complete required new hire, on-the-job and additional training as indicated by management and company policy
Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee
Develop and implement a human resources plan that aligns with our vision and helps build a high performing culture of employee engagement, accountability, transparency, and collaboration
Develop and manage an effective diversity, equity, and inclusion program
Serves as a member of the Executive Committee and attends board meetings
Actively participates with other members of the Executive Committee in the annual budgeting and strategic planning process
Serves as the principal advisor to the Executive Committee on all matters relating to Human Resources and benefits
Maintain an effective recruiting strategy and coordinate selection processes for departmental and branch staffing
Plan coordinate and administer staff meetings
Active in the initial determination and recommendation of qualified candidates
Oversees and monitors training function to ensure employee and leadership development
Maintains and coordinates benefits program and salary administration
Reviews periodically for competitive position within marketplace
Oversees processing and maintaining of all employee related records: applications, confidential payroll information, performance appraisals, performance advice, promotions and transfers; maintains “time away” and vacation records
Serves as a liaison between staff and all levels of management
Develops and maintains working knowledge of state and federal HR regulations in order to formulate and implement lawful personnel policies and procedures and serves as an interpreter and advisor
Administers supervisory support to staff to include: advising, counseling, disciplining, conducting performance appraisals, and scheduling
Assists in other areas as required
 
Qualifications
•Minimum of five (5) to seven (7) years of related progressive experience within a financial institution and a minimum of 2-3 years leading the HR function
•Knowledge of personnel software systems
•Problem solving ability
•Ability to perform job expectations in an accurate and efficient manner
•Experience with general office equipment
•Ability to work and communicate within a team structure
•Requires interaction with various vendor representatives and regulatory entities
•Courtesy, tact, and diplomacy are essential elements of the job
•Exhibits team-building philosophy
•The ability to motivate and influence others is a material part of the job, requiring a significant level of diplomacy and trust
•Must independently meet multiple deadlines
•Regularly required to talk, hear and drive
•Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms

Location:
Mission, KS
 
Position Overview
Patient and friendly, a successful Member Experience Representative and SME has excellent people skills and enjoys solving problems. This individual is a role model to their peers and has enthusiasm for helping others. He/she will serve as a resource for member experience representatives and are critical to positively impacting the member’s experience through training and mentoring efforts. Additionally, this individual is responsible for providing members with exceptional service by listening to members’ requests, handling transactions, and providing a soft-hand-off to appropriate team members when necessary. Promoting the credit union products and services to applicable member situations is an important aspect of this position.
 
Major Responsibilities
  1. Demonstrates exceptional internal and external member service skills and acts as a role-model to their peers.
  2. Interacts with members utilizing the credit union service standards: greet members in-person to respond to their needs and concern(s). Deliver high-quality member service, listening to members’ requests and working to find the appropriate solution. Provide a soft-hand-off to the appropriate person or department as necessary.
  3. Processes and audits transactions, including deposits, withdrawals, purchases, transfers, and payments. In charge of maintaining and balancing a cash drawer and adhere to established cash handling and balancing procedures.
  4. Delivers mentorship and hands-on training to Member Experience Representatives as outlined in training plans.
  5. Assists with ongoing employee development and growth as designated by management.
  6. Builds rapport with members and display a needs and value-based approach in referring credit union products and services: Assess member needs while processing transactions and identify opportunities to support members’ financial needs based on Mainstreet Credit Union’s product or service offerings while making appropriate recommendations and/or referrals.
  7. Maintains an up-to-date and comprehensive knowledge on all credit union products and services that are handled by this position.
  8. Promotes and maintains a positive image of Mainstreet Credit Union at all times to current and potential members and the community.
  9. Performs membership maintenance as necessary and required.
  10. Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering and elder financial abuse laws appropriate to the position.
  11. Meets or exceeds goals as established by management.
  12. Must have the flexibility to work during the necessary business hours. This includes opening and closing the branch and assisting other staff in completion of daily activities, as needed.
  13. Must be available and willing to travel to such locations and with such frequency as determined necessary or desirable to meet the business needs of the credit union.
  14. Performs other duties as assigned by supervisor or manager.
 
Required Qualifications
  • High school diploma or general education degree (GED).
  • Minimum of one year MER position at Mainstreet with a performance rating that reflects the desired skills and behaviors referenced in this position and supports advancement opportunities.
  • Outside Candidates: minimum of two years prior experience in a financial environment to include cash handling, providing exceptional service while building rapport with members/customers, and proven product knowledge in the financial industry.
  • One year of previous training, education or mentorship preferred.
  • Excellent communication skills allowing for positive interactions with members and employees.
  • In-depth knowledge of credit union products and services
  • Thrives in a fast-paced environment with the ability to prioritize multiple tasks daily.
  • Ability to handle cash with speed and accuracy.
  • Exhibits enthusiasm and professionalism along with a high level of ownership and accountability.
  • Understanding and use of good judgment.
  • Relevant computer skills and ability to acclimate to required systems with speed and accuracy.
  • Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
  • Does require occasional lifting up to 50 pounds
Locations:
  • Kansas City, KS
  • Kansas City, MO (Twin Creeks)
  • Leavenworth, KS
  • Lawrence, KS
  • Lenexa, KS
  • Olathe, KS

Position Overview
Patient and friendly, a successful Member Experience Representative has excellent people skills and enjoys solving problems. They remain positive, composed and work well under pressure. They will serve as the first point of contact and are critical to positively impacting the member’s experience and building a trust-based relationship with the credit union. Member Experience Representatives are responsible for providing members with exceptional service by listening to members’ requests, handling transactions, and providing a soft-hand-off to appropriate team members when necessary. Promoting the credit union products and services to applicable member situations is an important aspect of this position.

Major Responsibilities

  1. Interact with members utilizing the credit union service standards: greet members in-person to respond to their needs and concern(s). Deliver high-quality member service, listening to members’ requests and working to find the appropriate solution. Provide a soft-hand-off to the appropriate person or department as necessary.

  2. Process and audit transactions, including deposits, withdrawals, purchases, transfers and payments. In charge of maintaining and balancing a cash drawer and adhere to established cash handling and balancing procedures.

  3. Build rapport with members and display a needs and value-based approach in referring credit union products and services: Assess member needs while processing transactions and identify opportunities to support members’ financial needs based on Mainstreet Credit Union’s product or service offerings while making appropriate recommendations and/or referrals.

  4. Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled by this position.

  5. Promote and maintain a positive image of Mainstreet Credit Union at all times to current and potential members and the community.

  6. Perform membership maintenance as necessary and required.

  7. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering and elder financial abuse laws appropriate to the position.

  8.  Meet or exceed goals as established by management.

  9. Must have the flexibility to work during the necessary business hours. This includes opening and closing the branch and assisting other staff in completion of daily activities, as needed.

  10. Must be available and willing to travel to such locations and with such frequency as determined

    necessary or desirable to meet the business needs of the credit union.
  11.  Perform other duties as assigned by supervisor or manager.
 Required Qualifications
  • High school diploma or general education degree (GED).

  • One month to twelve months prior experience working in retail or financial environment to include cash handling and providing exceptional service while building rapport with members/customers.

  • Excellent communication skills allowing for positive interactions with members.

  • Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.

  • Ability to handle cash with speed and accuracy.

  • Exhibit enthusiasm and professionalism along with a high level of ownership and accountability.

  • Understanding and use of good judgment.

  • Relevant computer skills and ability to acclimate to required systems with speed and accuracy.

  • Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.

  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

  • Does require occasional lifting up to 50 pounds
Please send your resume to careers@mainstreetcu.org. We look forward to connecting with you!
Location: Lenexa

Company Expectations:

 In the performance of their respective responsibilities, all employees are expected to perform the following:

  • Predictable and reliable attendance as required to successfully perform the duties of the
  • Interact professionally with all employees, members, and general
  • Ability to perform job expectations in an accurate and efficient
  • Complete required new hire, on-the-job and additional training as indicated by management and company policy.
  • Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
 
Position Overview:

         The Member Assistance Representative position is a liaison between the Credit Union and its members. This position supports Mainstreets vision by providing exceptional member service by managing a heavy volume of calls, emails, and chats, maintaining quality relations with existing members, recognizing cross selling opportunities, and acts as a SME for the credit unions members and non-members. This individual will be responsible for answering inquiries, analyzing needs, troubleshooting, and resolving problems with speed, accuracy, and professionalism, while placing an emphasis on building long-term relationships. The ideal candidate will execute job functions while complying with mandatory regulatory requirements and credit union policy.

 

Major Responsibilities:

  1. Maintains an up-to-date and extensive knowledge on all credit union products and
  2. Assesses and identifies current and future members’ needs to recommend relevant products and services.
  1. Manages member inquiries by telephone, e-mail, or chat with speed, accuracy, and
  2. Performs membership maintenance as necessary and
  3. Completes various duties pertaining to accounts to include:
    • Funds transfer and availability
    • ACH and Debit card disputes
    • Automatic fund transfers
    • Complete verification requests by third parties

  • Stop payments
  • Online and mobile services including bill pay, mobile deposit, interbank transfer
  • ATM and Debit Card usage, limits, and travel notifications
  • Wire transfers
  • Check orders
  • Consumer loan and card payments
  1. Provides technical support to members by researching, troubleshooting problems, and guiding members through corrective steps.
  2. Supports development of peers through mentoring and job-
  3. Maintains the highest level of confidentiality with all information
  4. Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance laws appropriate to the position.
  5. Actively participates in training programs to maintain and acquire additional job knowledge and
  6. Represents Mainstreet in a manner that maintains and expands positive relations with all members, potential members, and co-workers.
  7. Performs other duties as assigned by supervisor or manager.
Required Qualifications:
  • High school diploma or general education degree (GED).
  • Bachelor’s Degree in Finance, Accounting, Economics or Business Administration
  • Two (2) years of call center, loan processing and/or teller administration experience
  • Excellent member service skills, attentiveness, information retention, tact, and diplomacy in dealing with members and co-workers.
  • Relevant computer and solid mathematical aptitude skills
  • Familiar with a variety of account ownerships, both personal and
  • Strong communication skills to include written communication and excellent phone
  • Working knowledge of cross-selling
  • Thrive in a fast-paced environment with the ability to prioritize multiple tasks
  • Display ownership and drive for personal
  • Understanding and use of good judgment and critical
  • Detail oriented, strong organizational skills, high degree of
  • Requires use of general office equipment, phone system, MasterCard system, in-house computer system, word processing, statement, and check copy equipment.
  • Knowledge of Microsoft Office
  • Knowledge of call center terminology and ability to read personal call performance.
Physical Requirements:
  •  Regularly required to talk and Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.
 
Location:
Lenexa
 
Position Overview
In coordination with and under the direction of the Chief Financial Officer, manages the overall operations of the Accounting and Payment Systems departments. Reviews processes, systems and reporting requirements for these departments. Provides support to all staff during peak work periods and staff shortages. Establish, coordinates and maintains an accounting system that properly reflects the financial position of the credit union and ensures all accounting processes are in accordance with GAAP and credit union policies and procedures.
Major Responsibilities
 
  • Oversee and manage the financial and accounting functions of the Accounting and Payment Systems departments.
  • Evaluate policies and procedures for the accounting department. Recommend changes to the CFO and implement approved changes.
  • Responsible for financial analysis of products, departments and branches as directed by the CFO.
  • Monitor cost control activities. Implement cost control strategies as directed by CFO.
  • Responsible for financial reporting, financial analysis, regulatory reports and forecasting reports on monthly, quarterly and annual basis.
  • Prepare Call reports.
  • Prepare monthly board reports.
  • Assist CFO with preparation of budgets and periodic analysis of variances.
  • Assists with audit and examination preparation.
  • Serve as credit union’s liaison with regulatory agency examiners and auditors.
  • Identify areas for improvement, changes in procedures, new developments, or changes in services. Keep staff up to date on trends and general credit union information.
  • Performs other duties as assigned.
 
Required Qualifications
  • Bachelor’s degree in accounting, business or a related field or equivalent experience.
  • 5 - 7 years of progressive experience within a financial institution required.
  • Supervisory experience required.
  • Strong understanding of business and accounting principles.
  • Proficiency in Microsoft Office Suite products with strong skills in Excel.
  • Strong analytical and problem-solving skills.
  • Ability to communicate professionally and effectively, in writing and verbally, with others.
  • The ability to learn accounting software packages.
  • Ability to meet deadlines in an accurate and efficient manner.
  • Well organized with the ability to simultaneously manage multiple projects.
  • Ability to interact with employees at all levels in the credit union.
  • Forward-thinking professional with the ability to grow with the credit union.
  • Conceptual knowledge of community financial institution financial statements.
  • Ability to use general office equipment.
  • Thorough knowledge of banking procedures and regulations as applied to credit unions.
 
Physical Requirements
Regularly required to talk and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.

Position Overview:
Oversees all aspects of the organization’s risk management and compliance functions, including regulatory compliance, fraud, business continuity, information security, disaster recovery, vendor due diligence and physical safety. The VP of Risk Management & Compliance is responsible for developing the organization’s risk and compliance strategies and for identifying processes to mitigate the risk of asset and physical loss across the enterprise.

Major Responsibilities:
  • Create and maintain a compliance program that meets regulatory standards. Analyze developing trends and changes in regulatory compliance laws, rules and regulations and advise management of potential operational impacts.
  • Supervise the credit union’s Information Security Officer (ISO) and work with IT to establish plans to reduce fraud and risk exposure across the membership.
  • Oversee the internal audit function, review gaps in internal controls that may expose the organization to asset loss and coordinate written corrective action strategies as appropriate.
  • Direct and coordinate fraud prevention, investigation, and fraud loss recovery efforts; mitigate loss actions, bond claims, law enforcement interaction and federal regulator interaction.
  • Create a vendor due diligence strategy to ensure business continuity and positive vendor relationships.
  • Review new contracts as needed to assess potential risk of loss to the organization.
  • Work with the Training department to establish ongoing internal risk training for all employees.
  • Serve as the liaison between the Executive Committee and the Supervisory Committee.
  • Maintain a policy review program with the Board’s policy review committee to ensure compliance and timely review.
Required Qualifications:
  • Experience: Eight to ten years of similar or related experience
  • Education: (1) A master’s degree, or (2) a bachelor’s degree plus professional certification (e.g. CPA)
Knowledge, Skills and Abilities:
  • High level of knowledge of regulatory and compliance standards, including but not limited to the Privacy Act, Bank Secrecy Act, USA Patriot Act/CIP and OFAC requirements.
  • Knowledge of the Credit Union Bylaws, and applicable state and federal laws, rules, and regulations.
  • Broad knowledge of products and services, branch operations and lending policy/procedures
  • Excellent analytical ability to be able to conduct thorough research, interpret and understand laws and regulations, and provide workable recommendations and solutions.
  •  The ability to work with all levels of management, credit union staff, officials, members, and vendors.
  •  Ability to handle simultaneous, multiple tasks and changing priorities in an efficient and effective manner.
  •  Ability to manage projects effectively and within time and budget constraints.
  • Excellent oral and written communication skills.
Physical Requirements:
  • Regularly required to talk, hear, and drive. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.

Location: Lenexa
 
Position Overview
The Business Development Officer will manage existing business relationships as well as develop and
cultivate new partnerships with businesses in our communities building strong relationships and
identifying opportunities for growth to help support credit union’s organizational objectives. Facilitate
credit score maximization seminars to improve employee financial wellness for Preferred Business
Partners. Educate existing and potential Mainstreet members on how to improve their financial future.

Major Responsibilities
1. Assist with the development and implementation of strategies for increasing penetration with
Preferred Business Partners.
2. Build and maintain strong relations with currently established Preferred Business Partners.
3. Expand Mainstreet Credit Union into the business arena by proactively soliciting businesses (both
existing and potential Preferred Business Partners) to use our programs and provide face-to-face
employee seminars to capture new loans, deepen relationships and grow membership.
4. Build strong internal reciprocal relationships with Branches, Lending and Community Relations to
align strategic objectives.
5. Work with and support the endeavors of Branch Operations, Business Lending and Investment
Services.
6. Actively seek referrals from individuals in the community and Preferred Business Partners to recruit
loan opportunities and new members for the credit union.
7. Execute a wide variety of activities including enrollment, business partner penetration, and a business
development call program for potential new partners.
8. Research/analyze reports and propose strategies for acquiring new Preferred Business Partners using
multiple communication channels.
9. Track involvement, contacts, and results in a concise, measurable system that can be used to quantify
and justify the departmental goals and objectives of the department and ensure organizational
alignment.
10. Effectively utilize relationship management methodologies to build strong partnerships in the
community and strengthen the Mainstreet brand/reputation.
11. Assist with requests and complaints from Preferred Business Partners.
12. Coordinate branch support teams as needed to assist with large-scale Business Development
activities and events.
13. Attend all Credit Union business expos, trade shows, Business Partner new hire orientations,
registrations, events, etc., associated with Business Development in order to capture new business
partners and/or loan opportunities.
14. Engage in networking opportunities by actively participating in Chamber events, civic organizations,
and other events deemed potentially productive by the Chief Administration Officer in order to capture
new business partners and/or loan opportunities.
16. Facilitate credit score management seminars, educational programs, appreciation luncheons,
community receptions, etc., for Preferred Business Partners.
17. Assist Chief Administration Officer with proposals and budget tracking processes.
Track new member accounts and loans generated through Business Development.
19. Performs all other duties as assigned

Required Qualifications
• Business Degree and/or three to five years of sales experience with proven successful sales track record.
• Must possess leadership attributes/skills: ability to influence and lead; creativity; self-motivation, etc.
• Must possess strong sales skills, organizational skills, and verbal communication skills with the ability to
speak to individuals in a group as well as one-on-one.
• Must possess strong relationship-building skills.
• Must possess excellent interpersonal and customer service skills.
• Must possess excellent presentation skills.
• Knowledge of the Credit Union and its products and services is preferred.
• Ability to read, analyze, and interpret system reports, financial reports, etc.
• Must be able to work a flexible schedule, working before/after regular business hours and on weekends.
PC/Technical Requirements: Outlook, Word, Excel, and PowerPoint. (Data Warehouse or MCIF System a plus
but not mandatory)

Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Interact professionally with all employees, members, and the community.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and
company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee
Handbook or elsewhere.

Physical Requirements
• Regularly required to talk and hear. Frequently required to stand, sit, walk, use hands to finger, handle
or feel; and reach with hands and arms.

Position Overview
The Chief Technology Officer will oversee the credit union’s technology and technological resources. This individual will establish Mainstreet’s technology vision, strategies, and plans for growth. In addition, the CTO will lead the system and quality assurance processes, network, information, data, and security, and focus on maintaining and improving all technological issues within the credit union.

Major Responsibilities
1. Serves as a member of the Executive Committee.
2. Establishes the credit union’s technical vision and leads technological development, network, information, and data security
3. Develops strategic plans and timelines for evaluation, development, and deployment of all technical, web and digital delivery
4. Ensures technology standards, network, information, and data security best practices are met and sustained
5. Monitors web analytics and makes recommendations that aligns with the credit union’s goals
6. Supervises quality assurance processes, integration, and systems tests
7. Maintains network security with IT team
8. Develops, implements, and monitors disaster and emergency recovery plans
9. Studies and maintains knowledge of current and future industry trends, technologies, and software development
10. Provides leadership through effective workflow of the I.T. department
11. Defines company standards for systems, equipment, and software
12. Seeks out and provides recommendations for process improvement, as well as working with credit union personnel to maximize the full potential of current delivery solutions to include new technology initiatives for the Credit Union.
13. Actively participates with the members of the Executive Committee in the budgeting and strategic planning process; develops and implements long-range strategic plans to address the evolving information processing needs of the Credit Union and its members.
14. Attends board of director meetings and is a member of ALCO.
15. Represents the credit union at conferences and networking events.
16. Ensures the credit union’s technological processes and services comply with all requirements, laws, and regulations
17. Performs other duties as assigned.

Required Qualifications
• Bachelor’s degree in information technology, computer science, ore related field; Master’s degree in information technology or a technology-related disciple preferred.
• Minimum of five (5) to seven (7) years of experience in a software development role, information technology role, or related field, and management or leadership role
• In-depth industry knowledge
• Excellent interpersonal and leadership skills with the ability to establish and maintain effective working relationships with all levels of staff and vendors
• Encouraging to team and staff; able to mentor and lead
• Excellent verbal and written communication skills including the ability to tailor technology conversations to audiences with various levels of technology backgrounds from basic to advanced
• Experience with technology relative to financial industry
• Strict adherence to credit union’s philosophy, mission, and strategic focus
• Excellent analytical and time-management skills

Physical Requirements
• Regularly required to talk, hear and drive. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.