Long row of smiling employees.

Career Opportunities

Join the Mainstreet team

Ask any Mainstreet employee why they joined this organization and you'll probably get a different answer from each of us. Ask us why we love it here - the following are just a few of the responses you'll hear.

Benefits and Perks

  • Competitive compensation
  • Day-time hours that provide for a healthy work-life balance
  • Company provided life insurance and long-term disability
  • Special product perks for employees
  • Career advancement and growth opportunities
  • Daily opportunities to help make a difference in the lives of members
  • Highly motivated, passionate co-workers who are committed to success
  • Generous benefits package
    • 401k with company match
    • A wide variety of insurance options for health, dental, and vision
    • Paid time off plus most of the federal holidays
    • Volunteer opportunities
We are an Equal Opportunity Employer with several branches in the Greater Kansas City area. 

Current Positions



Location:
Lenexa, KS

Position Overview

The Card Services Manager is responsible for directly supervising and coordinating all facets of Credit Card and Check Card functions. This position functions as a working supervisor providing back-up support for department staff.

Major Responsibilities

  1. Oversees the daily operation of the Card Services Department to ensure efficiency, compliance with regulations, and proper controls are in place.
  2. Assist staff with MasterCard applications processing, handles member complaints/ account issues, ATM adjustments, MasterCard settlement, and fraud related issues involving MasterCard and check cards.
  3. Promotes the cross selling of products and services.
  4. Administers all facets of the credit union’s MasterCard, ATM, and debit card programs.
  5. Works with card processors and vendors to ensure enhancements and/or changes are handled in an efficient and timely manner.
  6. Keeps management and credit union staff informed of Mainstreet CU card program changes and enhancements.
  7. Provides supervisory support and coaching to the Card Services staff in addition to: advising, counseling, conducting performance appraisals, scheduling, and ensuring adherence to defined policies.
  8. Performs other duties as assigned by manager.

Required Qualifications

  • Associates degree preferred and three to five years of similar or related experience.
  • Open minded attitude.
  • Good judgement skills.
  • Communication skills.
  • Problem solving and analytical abilities.
  • Ability to perform job expectations in an accurate and efficient manner.
  • Working knowledge of cross selling techniques.
  • Experience with general office equipment.
  • IBM compatible personal computer.
  • Word processing & spreadsheet software experience.
  • MasterCard computer system & software experience.

Physical Requirements

Regularly required to talk and hear. Frequently required to stand, sit, walk, use hand to finger, handle or feel, and reach with hands and arms.

Please send your resume to careers@mainstreetcu.org. We look forward to connecting with you!

Locations:
Lenexa KS 
 
Position Overview:
The Member Assistance Representative position is a liaison between the Credit Union and its
members. This position manages a heavy volume of calls and responsible for providing
excellent service by answering inquiries and resolving problems with an emphasis on building
long-term relationships with the credit union.

Major Responsibilities:
  • Provides member’s detailed information about Mainstreet CU loan products, takes loan
    applications by phone, processes loan applications, notifies members of loan decisions
    and coordinates loan closings.
  • Identifies opportunities to offer additional loan products and solicits members for their
    business.
  • Provides members and non-members information about Mainstreet CU, details about
    products and services and resolves issues pertaining to member accounts.
  • Assists members with transferring of funds, loan and MasterCard payments, wire
    transfers, research requests, and online/mobile banking related issues.
  • Completes various administrative duties pertaining to MasterCard and Debit Cards to
    include:
    • processing claims for credit card fraud,
    • limit increases,
    • posting payments,
    • cash advances,
    • adjustments,
    • compiling settlement reports, and initiating debit card chargebacks.
    • Performs other duties as assigned by supervisor or manager.

Knowledge, Skills and Abilities:
  • Exceptional customer service skills.
  • Excellent communication skills, use of proper grammar; job requires extensive
    telephone communication with members and co-workers.
  • Working knowledge of cross-selling techniques.
  • Time management skills.
  • Negotiating/problem solving skills.
  • Display ownership and drive for personal success.
  • Understanding and use of good judgment and critical thinking.
  • Knowledge of Microsoft Office programs.
  • Knowledge of call center terminology and ability to read personal call performance
    reports. 
Required Education and Experience:
  • High school diploma or general education degree (GED).
  • Two (2) years’ experience loan processing and/or teller administration preferred.
Physical Requirements
  • Regularly required to talk and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.

  • Requires use of general office equipment, phone system, TDD, MasterCard system, in-house computer system, word processing, statement and check copy equipment. 
Physical Requirements:
  • Regularly required to talk and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.

  • Requires use of general office equipment, phone system, TDD, MasterCard system, in-house computer system, word processing, statement and check copy equipment.
Please send your resume to careers@mainstreetcu.org. We look forward to connecting with you!

Locations:
  • Kansas City, KS
  • Kansas City, MO (Twin Creeks)
  • Leavenworth, KS
  • Lawrence, KS
  • Lenexa, KS
  • Olathe, KS

Position Overview
Patient and friendly, a successful Member Experience Representative has excellent people skills and enjoys solving problems. They remain positive, composed and work well under pressure. They will serve as the first point of contact and are critical to positively impacting the member’s experience and building a trust-based relationship with the credit union. Member Experience Representatives are responsible for providing members with exceptional service by listening to members’ requests, handling transactions, and providing a soft-hand-off to appropriate team members when necessary. Promoting the credit union products and services to applicable member situations is an important aspect of this position.

Major Responsibilities

  1. Interact with members utilizing the credit union service standards: greet members in-person to respond to their needs and concern(s). Deliver high-quality member service, listening to members’ requests and working to find the appropriate solution. Provide a soft-hand-off to the appropriate person or department as necessary.

  2. Process and audit transactions, including deposits, withdrawals, purchases, transfers and payments. In charge of maintaining and balancing a cash drawer and adhere to established cash handling and balancing procedures.

  3. Build rapport with members and display a needs and value-based approach in referring credit union products and services: Assess member needs while processing transactions and identify opportunities to support members’ financial needs based on Mainstreet Credit Union’s product or service offerings while making appropriate recommendations and/or referrals.

  4. Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled by this position.

  5. Promote and maintain a positive image of Mainstreet Credit Union at all times to current and potential members and the community.

  6. Perform membership maintenance as necessary and required.

  7. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering and elder financial abuse laws appropriate to the position.

  8.  Meet or exceed goals as established by management.

  9. Must have the flexibility to work during the necessary business hours. This includes opening and closing the branch and assisting other staff in completion of daily activities, as needed.

  10. Must be available and willing to travel to such locations and with such frequency as determined

    necessary or desirable to meet the business needs of the credit union.
  11.  Perform other duties as assigned by supervisor or manager.
 Required Qualifications
  • High school diploma or general education degree (GED).

  • One month to twelve months prior experience working in retail or financial environment to include cash handling and providing exceptional service while building rapport with members/customers.

  • Excellent communication skills allowing for positive interactions with members.

  • Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.

  • Ability to handle cash with speed and accuracy.

  • Exhibit enthusiasm and professionalism along with a high level of ownership and accountability.

  • Understanding and use of good judgment.

  • Relevant computer skills and ability to acclimate to required systems with speed and accuracy.

  • Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.

  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

  • Does require occasional lifting up to 50 pounds
Please send your resume to careers@mainstreetcu.org. We look forward to connecting with you!


Location:
Lenexa, KS

Position Overview:

The Member Development Specialist will be responsible for establishing new member relationships through electronic channels as well as enhancing current member relationships while engaging in all sales and service activities. This individual will initiate, develop, and retain relationships with our members through advising them on the best products and service solutions to meet their needs, while supporting the credit union’s sales philosophy and goals. This position will be expected to exhibit strong interpersonal skills to members and to all team members to ensure strong working relationships within the entirety of the Mainstreet team.

Major Responsibilities:

  1. Consistently demonstrates Mainstreet’s Values with internal and external members.
  2. Complete required training certifications as outlined for the position.
  3. Develop and groom positive member relationships through proactive communications (outbound calling, email, onboarding, follow-up, etc.) through the electronic channels.
  4. Ability to open accounts and work loan applications while identifying needs for loan solutions and cross-selling opportunities to help our members with their financial needs.
  5. Performs loan processing activities to include research, interviews, loan approvals (within set limits) and loan closings through the online channels
  6. Work with other credit union departments to ensure the workflow or process is providing the best service to the members (indirect, loan processing, etc.)
  7. Ensure proper procedural compliance, accuracy, and authenticity of information and documents.
  8. Meet Maintain an up-to-date and extensive knowledge on all credit union products and services that are handled by this position.
  9. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering and elder financial abuse laws appropriate to the position.
  10. Must have the flexibility to work during the necessary business hours. and exceed goals as established by management.
  11. Perform other duties as assigned

Required Qualifications:

  • High school diploma or general education degree (GED).
  • Bachelor’s Degree in Finance, Accounting, Economics or Business Administration preferred
  • One-year Sales and/or advising required.
  • One-year customer service experience required.
  • One to three years’ consumer lending (processing, underwriting, or closing) experience in a financial institution required
    • Completion of Mainstreet Credit Union’s lending training program(s) and demonstrated ability in lieu of consumer lending experience will be considered for internal candidates
  • Demonstrated understanding of the financial industry.
  • Ability to acclimate to required systems with accuracy and speed.
    • Previous experience with Symitar and Meridianlink preferred.
  • Exhibit and maintain high degree of professionalism
  • Strong attention to detail, relationship building and negotiating/problem solving skills
  • Exceptional customer/member service skills.
  • Must meet all criteria for registration in the Nationwide Mortgage Licensing System & Registry (NMLS).
  • Understanding and use of good judgment.
  • Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.
  • Relevant computer skills, solid math, and written communication skills.
  • Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
  • Does require occasional lifting up to 50 pounds
Please send your resume to careers@mainstreetcu.org. We look forward to connecting with you!

Location:
Lenexa, KS

Position Overview:

Oversees all aspects of the organization’s risk management functions, including regulatory compliance, business continuity, information security, disaster recovery, fraud, vendor due diligence and physical safety. The VP of Risk Management is responsible for developing  the organization’s risk and compliance strategies and identifying processes to mitigate the risk of asset and physical loss across the enterprise.

Major Responsibilities:

  1. Create and maintain a compliance program that meets regulatory standards. Analyze developing trends and changes in regulatory compliance laws, rules and regulations and advise management of potential operational impacts.
  2. Supervise the credit union’s Information Security Officer (ISO) and work with IT to establish plans to reduce fraud and risk exposure across the membership.
  3. Oversee the internal audit function, review gaps in internal controls that may expose the organization to asset loss and coordinate written corrective action strategies as appropriate.
  4. Direct and coordinate fraud prevention, investigation, and fraud loss recovery efforts; mitigate loss actions, bond claims, law enforcement interaction and federal regulator interaction.
  5. Create a vendor due diligence strategy to ensure business continuity and positive vendor relationships. Review new contracts as needed to assess potential risk of loss to the organization.
  6. Work with the Training department to establish ongoing internal risk training for all employees.
  7. Serve as the liaison between the Executive Committee and the Supervisory Committee.
  8. Maintain a policy review program with the Board’s policy review committee to ensure compliance and timely review.

Required Qualifications:

Experience:  Eight to ten years of similar or related experience

Education:   (1) A master’s degree, or (2) a bachelor’s degree plus professional certification (e.g. CPA)

Knowledge, Skills and Abilities

  • High level of knowledge of regulatory and compliance standards, including but not limited to the Privacy Act, Bank Secrecy Act, USA Patriot Act/CIP and OFAC requirements.
  • Knowledge of the Credit Union Bylaws, and applicable state and federal laws, rules, and regulations.
  • Broad knowledge of products and services, branch operations and lending policy/procedures
  • Excellent analytical ability to be able to conduct thorough research, interpret and understand laws and regulations, and provide workable recommendations and solutions.
  • The ability to work with all levels of management, credit union staff, officials, members, and vendors.
  • Ability to handle simultaneous, multiple tasks and changing priorities in an efficient and effective manner.
  • Ability to manage projects effectively and within time and budget constraints.
  • Excellent oral and written communication skills.
Please send your resume to careers@mainstreetcu.org. We look forward to connecting with you!