Long row of smiling employees.

Career Opportunities


Join the Mainstreet team

Ask any Mainstreet employee why they joined this organization and you'll probably get a different answer from each of us. Ask us why we love it here - the following are just a few of the responses you'll hear.

Benefits and Perks

  • Competitive compensation
  • Day-time hours that provide for a healthy work-life balance
  • Company provided life insurance and long-term disability
  • Special product perks for employees
  • Career advancement and growth opportunities
  • Daily opportunities to help make a difference in the lives of members
  • Highly motivated, passionate co-workers who are committed to success
  • Generous benefits package
    • 401k with company match
    • A wide variety of insurance options for health, dental, and vision
    • Paid time off plus most of the federal holidays
    • Volunteer opportunities
We are an Equal Opportunity Employer with several branches in the Greater Kansas City area. 

Current Positions

Locations:
  • Mission 
  • Lenexa
 
Position Overview
The Member Experience Relationship Advisor connects with new and existing members through an interactive, consultative process that deepens relationship and member loyalty with Mainstreet Credit Union. This individual assembles and evaluates loan application and decisions within approved lending authority or presents loan requests for approval as needed. This individual is accountable for delivering an unparalleled member experience by providing efficient and accurate solutions in member service and lending functions. The ideal candidate has strong analytical and financial skills, previous lending experience, and the passion for helping others.

Major Responsibilities
  1. Consistently demonstrates Mainstreet's Values with internal and external members.
  2. Develop and groom positive member relationships through proactive communication (outbound calling, email, onboarding, follow-up, etc.)
  3. Consult with current and prospective members to identify current and future financial service needs. 
  4. Cross-sell and recommend credit union products to support the members financial needs, to include alternative recommendations and solutions when necessary.
  5. Assess and identify current and future members needs to recommend relevant products and  services.
  6. Ensure proper procedural compliance, accuracy, and authenticity of information and documents.
  7. Assists members with account openings to include checking, shares, certificates, money markets, IRAs, Trust accounts, etc.
  8. Process and decision loans according to established lending authority and credit union guidelines.
  9. Meet and exceed goals as established by management.
  10. Support development of peers through mentoring and job-shadowing.
  11. Process and audit transactions, including deposits, withdrawals, purchases, transfers and payments. In charge of maintaining and balancing a cash drawer and adhering to establish cash handling and balancing procedures.
  12. Perform membership maintenance as necessary and required.
  13. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, ant-money laundering and elder financial abuse laws appropriate to the position.
  14. Maintain an up-to-date and extensive knowledge on all credit union products and services that are handled by the position.
  15. Must have the flexibility to work during the necessary business hours. This includes opening and closing the branch and assisting other staff in completion of daily activities, as needed. May occasionally be requested to fill-in at other branch locations.
  16. Performs other duties as assigned by supervisor or manager.
Required Qualifications
  • High school diploma or general education degree (GED).
  • Bachelor's Degree in Finance, Accounting, Economics or Business Administrations preferred 
  • One-year cash handling required
  •  One-year Sales and/or advising required.
  • One-year customer service experience required.
  • One to three years’ consumer lending (processing, underwriting, or closing) experience in a financial institution required
    o Completion of Mainstreet Credit Union’s lending training program(s) and demonstrated ability in lieu of consumer lending experience will be considered for internal candidates
  • Demonstrated understanding of the financial industry.
  • Ability to acclimate to required systems with accuracy and speed.
    o Previous experience with Symitar and Meridianlink preferred.
  • Exhibit and maintain high degree of professionalism
  • Strong attention to detail, relationship building and negotiating/problem solving skills
  • Exceptional customer/member service skills
  • Must meet all criteria for registration in the Nationwide Mortgage Licensing System & Registry (NMLS).
  • Understanding and use of good judgment.
  • Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.
  • Relevant computer skills, solid math, and written communication skills.
  • Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
  • Does require occasional lifting up to 50 pounds  
Location: Lenexa
Position Status: Full-Time

Company Expectations: In the performance of their respective responsibilities, all employees are expected to perform the following:
  • Predictable and reliable attendance as required to successfully perform the duties of the
  • Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values.
  • Ability to perform job expectations in an accurate and efficient
  • Complete required new hire, on-the-job and additional training as indicated by management and company policy.
  • Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.


Position Overview:

Oversees all aspects of the organization’s risk management functions, including regulatory compliance, business continuity, information security, disaster recovery, fraud, vendor due diligence and physical safety. The VP of Risk Management is responsible for developing the organization’s risk and compliance strategies and identifying processes to mitigate the risk of asset and physical loss across the enterprise.


Major Responsibilities
  1. Create and maintain a compliance program that meets regulatory Analyze developing trends and changes in regulatory compliance laws, rules and regulations and advise management of potential operational impacts.
  2. Supervise the credit union’s Information Security Officer (ISO) and work with IT to establish plans to reduce fraud and risk exposure across the membership.
  3. Oversee the internal audit function, review gaps in internal controls that may expose the organization to asset loss and coordinate written corrective action strategies as appropriate.
  4. Direct and coordinate fraud prevention, investigation, and fraud loss recovery efforts; mitigate loss actions, bond claims, law enforcement interaction and federal regulator interaction.

  1. Create a vendor due diligence strategy to ensure business continuity and positive vendor Review new contracts as needed to assess potential risk of loss to the organization.
  2. Work with the Training department to establish ongoing internal risk training for all
  3. Serve as the liaison between the Executive Committee and the Supervisory
  4. Maintain a policy review program with the Board’s policy review committee to ensure compliance and timely review.
Required Qualifications

Experience: Eight to ten years of similar or related experience

Education: (1) A master’s degree, or (2) a bachelor’s degree plus professional certification (e.g. CPA)

 

Knowledge, Skills and Abilities:

  • High level of knowledge of regulatory and compliance standards, including but not limited to the Privacy Act, Bank Secrecy Act, USA Patriot Act/CIP and OFAC requirements.
  • Knowledge of the Credit Union Bylaws, and applicable state and federal laws, rules, and
  • Broad knowledge of products and services, branch operations and lending policy/procedures
  • Excellent analytical ability to be able to conduct thorough research, interpret and understand laws and regulations, and provide workable recommendations and solutions.
  • The ability to work with all levels of management, credit union staff, officials, members, and
  • Ability to handle simultaneous, multiple tasks and changing priorities in an efficient and effective
  • Ability to manage projects effectively and within time and budget
  • Excellent oral and written communication
Physical Requirements:
  • Regularly required to talk, hear, and Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.

Company Expectations:

In the performance of their respective responsibilities, all employees are expected to perform the following:

  • Predictable and reliable attendance as required to successfully perform the duties of the
  • Interact professionally with all employees, members and general
  • Ability to perform job expectations in an accurate and efficient
  • Complete required new hire, on-the-job and additional training as indicated by management and company policy.
  • Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
Position Overview:

The Consumer Loan Processor is responsible for assisting the credit union loan officers or dealers in the processing of loans. Specifically, this position will process consumer home equity loans, non-real estate secured loans and assist in funding indirect contracts.

Major Responsibilities:

  1. Create closing documents for home equity loans. Collaborate with loan officers in communication with members regarding the process and the follow up to obtain required paperwork. Fund and disburse loans. Track and review recorded mortgages. Perform file review of new loans. Ensure that proper insurance coverage is secured prior to closing. Manage the expiring credit line process.
  2. Gather and audit loan packages (indirect and direct). Ensure compliance with underwriting Communicate with dealers and Loan Officers to resolve issues. Book loans to the operating system and disburse loan proceeds. Quote payoffs and participate in business development opportunities with dealers.
  3. Ensure regulatory loan documents and home equity disclosures are provided to the borrower within time frame guidelines.

  1. Order third party reports for home equity loans including Flood Certifications and Owner &

Encumbrance reports. Review reports to ensure the credit union’s risk exposure is limited.

  1. Assist in compiling monthly reports and act as a resource to lending
  2. Completion of appropriate Credit Union “in house” resource curriculum that covers such areas as cross selling, other lending functions, credit union philosophy and other pertinent subjects relating to this
  3. Other duties as assigned.

Required Qualifications:
  • High school diploma
  • Minimum of two years’ experience with loan and real estate
  • Open minded
  • Ability to show
  • Good judgment
  • Ability to manage multiple time sensitive
  • Display effective communication skills, both oral and
  • Excellent relationship building
  • Display pride in
  • Basic computer
  • Experience with loan origination
  • General office equipment.

Preferred Qualifications:
  • College degree

 Physical Requirements:

  • Regularly required to talk and Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.
Location:
Mission, KS
 
Position Overview
Patient and friendly, a successful Member Experience Representative and SME has excellent people skills and enjoys solving problems. This individual is a role model to their peers and has enthusiasm for helping others. He/she will serve as a resource for member experience representatives and are critical to positively impacting the member’s experience through training and mentoring efforts. Additionally, this individual is responsible for providing members with exceptional service by listening to members’ requests, handling transactions, and providing a soft-hand-off to appropriate team members when necessary. Promoting the credit union products and services to applicable member situations is an important aspect of this position.
 
Major Responsibilities
  1. Demonstrates exceptional internal and external member service skills and acts as a role-model to their peers.
  2. Interacts with members utilizing the credit union service standards: greet members in-person to respond to their needs and concern(s). Deliver high-quality member service, listening to members’ requests and working to find the appropriate solution. Provide a soft-hand-off to the appropriate person or department as necessary.
  3. Processes and audits transactions, including deposits, withdrawals, purchases, transfers, and payments. In charge of maintaining and balancing a cash drawer and adhere to established cash handling and balancing procedures.
  4. Delivers mentorship and hands-on training to Member Experience Representatives as outlined in training plans.
  5. Assists with ongoing employee development and growth as designated by management.
  6. Builds rapport with members and display a needs and value-based approach in referring credit union products and services: Assess member needs while processing transactions and identify opportunities to support members’ financial needs based on Mainstreet Credit Union’s product or service offerings while making appropriate recommendations and/or referrals.
  7. Maintains an up-to-date and comprehensive knowledge on all credit union products and services that are handled by this position.
  8. Promotes and maintains a positive image of Mainstreet Credit Union at all times to current and potential members and the community.
  9. Performs membership maintenance as necessary and required.
  10. Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering and elder financial abuse laws appropriate to the position.
  11. Meets or exceeds goals as established by management.
  12. Must have the flexibility to work during the necessary business hours. This includes opening and closing the branch and assisting other staff in completion of daily activities, as needed.
  13. Must be available and willing to travel to such locations and with such frequency as determined necessary or desirable to meet the business needs of the credit union.
  14. Performs other duties as assigned by supervisor or manager.
 
Required Qualifications
  • High school diploma or general education degree (GED).
  • Minimum of one year MER position at Mainstreet with a performance rating that reflects the desired skills and behaviors referenced in this position and supports advancement opportunities.
  • Outside Candidates: minimum of two years prior experience in a financial environment to include cash handling, providing exceptional service while building rapport with members/customers, and proven product knowledge in the financial industry.
  • One year of previous training, education or mentorship preferred.
  • Excellent communication skills allowing for positive interactions with members and employees.
  • In-depth knowledge of credit union products and services
  • Thrives in a fast-paced environment with the ability to prioritize multiple tasks daily.
  • Ability to handle cash with speed and accuracy.
  • Exhibits enthusiasm and professionalism along with a high level of ownership and accountability.
  • Understanding and use of good judgment.
  • Relevant computer skills and ability to acclimate to required systems with speed and accuracy.
  • Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
  • Does require occasional lifting up to 50 pounds
Locations:
  • Full-time available in Lawrence
  • Full-time available in Mission
  • Full-time available in Olathe
  • Part- time available in North Kansas City, MO (Twin Creeks)
Position Overview
Patient and friendly, a successful Member Experience Representative has excellent people skills and enjoys solving problems. They remain positive, composed and work well under pressure. They will serve as the first point of contact and are critical to positively impacting the member’s experience and building a trust-based relationship with the credit union. Member Experience Representatives are responsible for providing members with exceptional service by listening to members’ requests, handling transactions, and providing a soft-hand-off to appropriate team members when necessary. Promoting the credit union products and services to applicable member situations is an important aspect of this position.

Major Responsibilities:
 
  1. Interact with members utilizing the credit union service standards: greet members in-person to respond to their needs and concern(s). Deliver high-quality member service, listening to members’ requests and working to find the appropriate solution. Provide a soft-hand-off to the appropriate person or department as necessary.
  2. Process and audit transactions, including deposits, withdrawals, purchases, transfers and payments. In charge of maintaining and balancing a cash drawer and adhere to established cash handling and balancing procedures.
  3. Build rapport with members and display a needs and value-based approach in referring credit union products and services: Assess member needs while processing transactions and identify opportunities to support members’ financial needs based on Mainstreet Credit Union’s product or service offerings while making appropriate recommendations and/or referrals.
  4. Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled by this position.
  5. Promote and maintain a positive image of Mainstreet Credit Union at all times to current and potential members and the community.
  6. Perform membership maintenance as necessary and required.
  7. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering and elder financial abuse laws appropriate to the position.
  8.  Meet or exceed goals as established by management.
  9. Must have the flexibility to work during the necessary business hours. This includes opening and closing the branch and assisting other staff in completion of daily activities, as needed.
  10. Must be available and willing to travel to such locations and with such frequency as determined necessary or desirable to meet the business needs of the credit union.
  11.  Perform other duties as assigned by supervisor or manager.
 Required Qualifications
  • High school diploma or general education degree (GED).
  • One month to twelve months prior experience working in retail or financial environment to include cash handling and providing exceptional service while building rapport with members/customers.
  • Excellent communication skills allowing for positive interactions with members.
  • Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.
  • Ability to handle cash with speed and accuracy.
  • Exhibit enthusiasm and professionalism along with a high level of ownership and accountability.
  • Understanding and use of good judgment.
  • Relevant computer skills and ability to acclimate to required systems with speed and accuracy.
  • Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
  • Does require occasional lifting up to 50 pounds
Please send your resume to careers@mainstreetcu.org. We look forward to connecting with you!

Company Expectations:

In the performance of their respective responsibilities, all employees are expected to perform the following:

  • Predictable and reliable attendance as required to successfully perform the duties of the
  • Interact professionally with all employees, members and general public.
  • Ability to perform job expectations in an accurate and efficient manner.
  • Complete required new hire, on-the-job and additional training as indicated by management and company policy.
  • Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.

 Position Overview:

The IT Desktop and Support Specialist performs configuration, installation and support of PC workstations, printers, and other peripherals. Responsible for desktop hardware and software configuration, deployment, support, and upgrades. Software includes enterprise software applications such as e-mail, MS office applications, core system applications and other line of business end user software applications. This position also serves as technical support person to staff matters within these areas of responsibility and maintains awareness of credit union sales goals and assists in supporting its sales philosophy.

 Major Responsibilities:

  1. Install all new technology for the company, including computer operating systems, application software, new desktops, printers, and other computer hardware.
  2. Performs configuration, installation and support of PC workstations, printers, terminals, and other peripherals.
  3. Perform regular maintenance for our, computer systems, network systems, and any other technical equipment.
  4. Serves as technical support person for staff - relating to hardware and enterprise software questions –maintaining a case response history within the CU help desk system.
  1. Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently.
  2. Maintains PC based software library and license agreements.
  3. Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly.
  4. Provides 24 x 7 support of production systems in an as-needed basis.
  5. Performs other duties as assigned by supervisor or manager.

 Required Qualifications:

  • Requires high school diploma, associate degree in computer science or information technology preferred. At least 3 years prior experience supporting PCs, desktop peripherals, desktop software applications, internet access and browsers, and network access administration.
  • Knowledge of Windows, Active Directory, and Microsoft Office software, including Office 365, Exchange, and Outlook email applications, is a must.
    • Advanced proficiency with Microsoft Office 365 is a plus.
  • Extensive knowledge with Windows 10/11, Imaging Windows 10/11 Experience with Track-IT helpdesk software is a plus. Knowledge of Microsoft profiles, and roaming profiles, preferred.
    • Microsoft certifications preferred.
    • Solid knowledge of PC hardware components and related hardware.
  • Knowledge of the Microsoft Windows PC operating system, networking architecture and concepts, Active Directory and file access rights and restrictions.
  • Knowledge of Remote Support application software.
  • Knowledge of Internet concepts and browser use and settings.
  • General knowledge of troubleshooting Internet connectivity, network system, and other technological office equipment required.
  • Will be required to adapt to a constantly changing and evolving network and software
  • Open minded attitude.
  • Shows initiative.
  • Strong technical aptitude and organizational ability.
  • Requires application of sound decision-making principles, logical thinking, problem resolution, good judgment and analysis; concentration; attention to detail; flexibility.
  • Able to handle multiple projects by prioritizing projects and meet deadlines.
  • Able to work well with other staff and upon occasion 3rd party vendors.
  • Able to work under stressful and pressure filled situations. 
    • Requires valid driver's license, and to be able to travel by personal vehicle between credit union branch
  • Willing to work on Saturday mornings, within the IT department rotation
  • Must be able to communicate clearly in person, over the phone, and in
  • Ability to establish effective working relationships with staff and other organizations.

 Physical Requirements:

  • Occasional lifting, carrying, pushing, and pulling of items generally weighing up to 50 pounds, however at times larger/heavier items.
  • Sitting for extended periods of time.
Company Expectations

In the performance of their respective responsibilities, all employees are expected to perform the following:

  • Predictable and reliable attendance as required to successfully perform the duties of the
  • Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values.
  • Ability to perform job expectations in an accurate and efficient
  • Complete required new hire, on-the-job and additional training as indicated by management and company policy.
  • Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
Position Overview

The Member Solutions Manager is responsible for direct supervision of the Member Solutions Team (Collections). The Manager ensures adherence to collections policies and procedures and to state and federal laws and regulations. This position leads department personnel-related issues including the hiring process, scheduling, mentor, monitoring & performance evaluations. Also functions as a working manager to provide back up to staff as needed.

Major Responsibilities
  1. Provide coaching of individual team members through call monitoring & queue
  2. Work with team members on processes to increase efficiency and
  3. Ensure compliance with applicable regulations including but not limited to CFPB, FCRA, FDCPA, BSA, Mortgage Servicing Rules and other collection/recovery related regulations and requirements.
  4. Oversees or directly handle processing of all delinquent accounts, repossessions, bankruptcy’s, garnishments, Levies, negative shares, agency & legal accounts.
  5. Work with credit union attorneys and vendors on assigned
  6. Prepare monthly charge
  7. Responsible for recovery efforts on charged off accounts by either in-house collections or placement at agency or attorney.
  8. Manage 1st mortgage collections, prepare, and process investor delinquent loan and PMI investor reporting monthly.
  9. Perform assessment of 1st mortgages for foreclosure recommendations on portfolio and investor
  10. Review foreclosure summons and short sale
  11. Recommend accounts for repossession and legal placement as
  12. Testify at legal proceedings as
  13. Provide coverage as needed based on staffing
  14. Ensure department policies and procedures are updated and in compliance with applicable
  15. Attend internal and external training to enhance technological and supervisory performance.
  16. Be a source of information on department policies and procedures to staff and internal
  17. Work closely with VP of Lending Operations to set goals and create ways to increase overall productivity and department efficiency.
  18. Monitor member solutions vendors such as repo companies, collection agencies and collection
  19. Maintain a diligent record of attendance and
  20. Performs other duties as
Required Qualifications
  • Degree preferred and 3-5 years of financial institution
  • 3-5 years’ experience leading, directing, training and motivating
  • Minimum of 3-5 years primary 1st party consumer collections at a financial institution
  • Good understanding of bankruptcy, repossessions, legal & agency
  • Strong coaching
  • Strength in decision making and problem
  • Attention to detail and high level of
  • Thorough knowledge and understanding of credit union services and
  • Knowledge of BSA, FDCPA, FCRA, TCPA & CFPB
  • Ability to handle multiple
  • Excellent communication skills allowing for positive interactions with members and
  • Exhibits enthusiasm and professionalism along with a high level of ownership and
  • Understanding and use of good
  • Relevant computer skills and ability to acclimate to required systems with speed and
Physical Requirements
  • Regularly required to talk and Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.
Location: Lenexa
Position Status: Full-Time
 

Company Expectations

  •  In the performance of their respective responsibilities, all employees are expected to perform the following:
  • Predictable and reliable attendance as required to successfully perform the duties of the
  • Interact professionally with all employees, members, and general
  • Ability to perform job expectations in an accurate and efficient
  • Complete required new hire, on-the-job and additional training as indicated by management and company policy.
  • Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.


Position Overview

The Member Assistance Representative position is a liaison between the Credit Union and its members. This position supports Mainstreets vision by providing exceptional member service by managing a heavy volume of calls, emails, and chats, maintaining quality relations with existing members, recognizing cross selling opportunities, and acts as a SME for the credit unions members and non-members. This individual will be responsible for answering inquiries, analyzing needs, troubleshooting, and resolving problems with speed, accuracy, and professionalism, while placing an emphasis on building long-term relationships. The ideal candidate will execute job functions while complying with mandatory regulatory requirements and credit union policy.


Major Responsibilities

  1. Maintains an up-to-date and extensive knowledge on all credit union products and
  2. Assesses and identifies current and future members’ needs to recommend relevant products and services.
  1. Manages member inquiries by telephone, e-mail, or chat with speed, accuracy, and
  2. Performs membership maintenance as necessary and
  3. Completes various duties pertaining to accounts to include:
    • Funds transfer and availability
    • ACH and Debit card disputes
    • Automatic fund transfers
    • Complete verification requests by third parties
  • Stop payments
  • Online and mobile services including bill pay, mobile deposit, interbank transfer
  • ATM and Debit Card usage, limits, and travel notifications
  • Wire transfers
  • Check orders
  • Consumer loan and card payments
  1. Provides technical support to members by researching, troubleshooting problems, and guiding members through corrective steps.
  2. Supports development of peers through mentoring and job-shadowing.
  3. Maintains the highest level of confidentiality with all information
  4. Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance laws appropriate to the position.
  5. Actively participates in training programs to maintain and acquire additional job knowledge and skills.
  6. Represents Mainstreet in a manner that maintains and expands positive relations with all members, potential members, and co-workers.
  7. Performs other duties as assigned by supervisor or manager.


Required Qualifications

  • High school diploma or general education degree (GED).
  • Bachelor’s Degree in Finance, Accounting, Economics or Business Administration
  • Two (2) years of call center, loan processing and/or teller administration experience
  • Excellent member service skills, attentiveness, information retention, tact, and diplomacy in dealing with members and co-workers.
  • Relevant computer and solid mathematical aptitude skills required.
  • Familiar with a variety of account ownerships, both personal and businesses.
  • Strong communication skills to include written communication and excellent phone etiquette.
  • Working knowledge of cross-selling techniques.
  • Thrive in a fast-paced environment with the ability to prioritize multiple tasks
  • Display ownership and drive for personal success.
  • Understanding and use of good judgment and critical thinking.
  • Detail oriented, strong organizational skills, high degree of accuracy.
  • Requires use of general office equipment, phone system, MasterCard system, in-house computer system, word processing, statement, and check copy equipment.
  • Knowledge of Microsoft Office programs.
  • Knowledge of call center terminology and ability to read personal call performance reports.

Physical Requirements

  • Regularly required to talk and Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.













Please send your resume to careers@mainstreetcu.org. We look forward to connecting with you!