Long row of smiling employees.

Career Opportunities

Join the Mainstreet team

Ask any Mainstreet employee why they joined this organization and you'll probably get a different answer from each of us. Ask us why we love it here - the following are just a few of the responses you'll hear.

Benefits and Perks

  • Competitive compensation
  • Day-time hours that provide for a healthy work-life balance
  • Company provided life insurance and long-term disability
  • Special product perks for employees
  • Career advancement and growth opportunities
  • Daily opportunities to help make a difference in the lives of members
  • Highly motivated, passionate co-workers who are committed to success
  • Generous benefits package
    • 401k with company match
    • A wide variety of insurance options for health, dental, and vision
    • Paid time off plus most of the federal holidays
    • Volunteer opportunities
We are an Equal Opportunity Employer with several branches in the Greater Kansas City area. 

Current Positions


Locations: Lenexa

Position Overview:
The Dealer Relationship Representative will be the primary contact for dealerships that utilize Mainstreet Credit Union for indirect loan decisioning and funding. In addition, this position serves as an underwriter for indirect loan applications. Being able to make a sound loan decision and come to an acceptable conclusion is expected. Professionalism, outstanding communication and negotiating skills are required to maintain both internal and external relationships. Act as the subject matter expert to credit union staff as well as dealer representatives.

Major Responsibilities:
  1. Makes loan decisions on indirect applications when not calling on dealerships.
  2. Serves as the primary contact person to negotiate previously decisioned indirect loans.
  3. Provide guidance to other Underwriters and lending team members.
  4. Assists VP of Consumer Lending to generate increased loan volume in the indirect lending channel.
  5. Helps to manage indirect lending relationships.
  6. Assists in cross selling products and services.
  7. Review and make decisions as appropriate on indirect loan applications.
  8. Facilitate loan growth while maintaining safety and soundness within the loan portfolio.
  9. Fund indirect contracts and remit proceeds accurately to dealers.
  10. Perform file review for quality control.
  11. Provide business development of indirect loans by building partnerships through in- person sales calls and telephone interaction.
  12. Performs other duties as assigned.

Knowledge, Skills and Abilities:

  • Extensive knowledge of lending regulations and compliance laws including REG B, Reg Z and specific knowledge of TILA-RESPA and MLA rules.
  • Excellent communication and negotiating skills required.
  • People skills and positive attitude.
  • Time management skills.
  • Proper business and personal etiquette.
  • Develop and display pride in work.
  • Understanding and use of good judgment skills.
  • Personal Computer and programs relevant to position.
  • Use of 10-Key, typewriter, facsimile machine, and other office equipment.


Required Education and Experience:
  • Four-year business degree.
  • Five (5) years of experience underwriting indirect and consumer loan types.
  • Five (5) years of experience working with indirect dealers required.

Physical Requirements
  • Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Goals
  • Achieve and maintain “Key Dealer” relationship with at least 15 dealers throughout the credit union’s market
  • Increase total indirect loan volume by 35% while maintaining a quality indirect loan portfolio
  • Maintain indirect loan portfolio delinquency less than 1%
  • Maintain indirect loan portfolio balance per credit union’s overall strategic goals and objectives
  • Introduce new lending products

  • Company Expectations:
    In the performance of their respective responsibilities, all employees are expected to perform the following:
    Predictable and reliable attendance as required to successfully perform the duties of the position.
    Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values.
    Ability to perform job expectations in an accurate and efficient manner.
    Complete required new hire, on-the-job and additional training as indicated by management and company policy.
    Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
Please send your resume to careers@mainstreetcu.org. We look forward to connecting with you!

Locations: Lenexa, KS
 
Position Overview:
The Consumer Loan Processor is responsible for assisting the credit union loan officers or dealers in the processing of loans. Specifically, this position will be the primary processor of consumer home equity loans and assist in funding indirect contracts.

Major Responsibilities:
  • Create closing documents for home equity loans.
    • Collaborate with loan officers in the communication with members regarding the process and the follow up to obtain required paperwork.
    • Fund and disburse loans.
    • Track and review recorded mortgages.
    • Perform file review of new loans.
    • Ensure that proper insurance coverage is secured prior to closing.
    • Manage the expiring credit line process.

  • Gather and audit indirect loan packages.
    • Ensure compliance with underwriting stipulations.
    • Communicate with dealers to resolve issues.
    • Book loans to the operating system and disburse loan proceeds to the dealer.
    • Quote payoffs and participate in business development opportunities with dealers.

  • Regulatory loan documents and home equity disclosures are provided to the borrower within time frame guidelines.

  • Order third party reports for home equity loans including Flood Certifications and Owner & Encumbrance reports.
    • Review reports to ensure the credit union’s risk
      exposure is limited.

  • Assist in compiling monthly reports and act as a resource to lending staff.

  • Completion of appropriate Credit Union “in house” resource curriculum that covers such areas as cross selling, other lending functions, credit union philosophy and other pertinent subjects relating to this position.

  • Other duties as assigned.
Knowledge, Skills and Abilities:
  • Open minded attitude.
  • Ability to show initiative.
  • Good judgment skills.
  • Ability to manage multiple time sensitive tasks.
  • Display effective communication skills, both oral and written.
  • Excellent relationship building skills.
  • Display pride in work.
  • Basic computer skills.
  • Experience with loan origination software.
  • General office equipment.
Required Education and Experience:
  • High school diploma required.
  • Minimum of two years’ experience with loan and real estate documentation.
Preferred Education and Experience:
  • College degree preferred.
Please send your resume to careers@mainstreetcu.org. We look forward to connecting with you!
Locations:
Lenexa KS 
 
Position Overview:
The Member Assistance Representative position is a liaison between the Credit Union and its
members. This position manages a heavy volume of calls and responsible for providing
excellent service by answering inquiries and resolving problems with an emphasis on building
long-term relationships with the credit union.

Major Responsibilities:
  • Provides member’s detailed information about Mainstreet CU loan products, takes loan
    applications by phone, processes loan applications, notifies members of loan decisions
    and coordinates loan closings.
  • Identifies opportunities to offer additional loan products and solicits members for their
    business.
  • Provides members and non-members information about Mainstreet CU, details about
    products and services and resolves issues pertaining to member accounts.
  • Assists members with transferring of funds, loan and MasterCard payments, wire
    transfers, research requests, and online/mobile banking related issues.
  • Completes various administrative duties pertaining to MasterCard and Debit Cards to
    include:
    • processing claims for credit card fraud,
    • limit increases,
    • posting payments,
    • cash advances,
    • adjustments,
    • compiling settlement reports, and initiating debit card chargebacks.
    • Performs other duties as assigned by supervisor or manager.

Knowledge, Skills and Abilities:
  • Exceptional customer service skills.
  • Excellent communication skills, use of proper grammar; job requires extensive
    telephone communication with members and co-workers.
  • Working knowledge of cross-selling techniques.
  • Time management skills.
  • Negotiating/problem solving skills.
  • Display ownership and drive for personal success.
  • Understanding and use of good judgment and critical thinking.
  • Knowledge of Microsoft Office programs.
  • Knowledge of call center terminology and ability to read personal call performance
    reports. 
Required Education and Experience:
  • High school diploma or general education degree (GED).
  • Two (2) years’ experience loan processing and/or teller administration preferred.
Physical Requirements
  • Regularly required to talk and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.

  • Requires use of general office equipment, phone system, TDD, MasterCard system, in-house computer system, word processing, statement and check copy equipment. 
Physical Requirements:
  • Regularly required to talk and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.

  • Requires use of general office equipment, phone system, TDD, MasterCard system, in-house computer system, word processing, statement and check copy equipment.
Please send your resume to careers@mainstreetcu.org. We look forward to connecting with you!
Locations:
Lenexa KS


Position Overview:
Responsible for developing and maintaining commercial banking relationships with small businesses including both credit and non-credit relationships in accordance with the Credit Union’s values and business principles. Prospective businesses will primarily be self-sourced through personally developed networks, provided call lists, and working with branch staff to uncover opportunities, including referrals to other departments such as consumer and mortgage lending.

 

Major Responsibilities:
  1. Calling current and prospective business members to discuss credit union services and deepen existing relationships, both deposit and loans.
  2. Development and execution of a plan to solicit potential new business members not currently affiliated with MSCU
  3. Promote and cross-sell MSCU products & services such as consumer loans, mortgages, and home equities.
  4. Develop partnership with Branch Managers and staff to cultivate a positive referral process resulting in the expansion of credit union products and services to existing, new, or prospective deposit and lending members.
  5. Closes loans, assuring conformity with all regulations and proper documentation.
  6. Effectively screen prospects to identify those that meet MSCU’s underwriting criteria and organizational mission objectives.
  7. Work closely with eligible MSCU loan applicants, analyzing business plans and financial statements, tax returns, value of collateral and recommend credit decision.
  8. Maintain a pipeline with an organized follow-up program and clear communication in relation to closing dates, extensions, etc.
  9. Maintain knowledge of lender's underwriting criteria.
  10. Represent the credit union in various civic and community organizations to further enhance its image and develop additional business both during and after office hours.
  11. Minimize Loan losses and exceptions through effective documentation and relationship building.
  12. Prepare and present a Credit Memo to appropriate approval level for new, increases, renewals and annual reviews.
  13. Negotiate terms and approval conditions with prospective borrower.
  14. Handle phone and walk-in loan inquiries, assessing potential applicants’ eligibility according to MSCU lending guidelines.
  15. Ensure all loans are originated, disclosed and/or re-directed accurately and timely within all established regulatory compliance requirements and timeframes.
  16. Ability to apply critical thinking and make decisions.
  17. Projects professionalism in both appearance and attitude when dealing with members to present a positive Mainstreet Credit Union image. 
Required Qualifications:
  • Ability to work independently without supervision, self-directed and growth oriented.
  • Takes initiative and uses good judgement in making appropriate decisions.
  • Understands and observes all laws and regulations that relate to commercial lending.
  • Ability to work as a team member.
  • Comfortable making presentations to an audience.
  • Effective organizational, multi-tasking, and prioritization skills.
  • Excellent verbal, written, and interpersonal communication skills.
  • Proficient with proactively sourcing, acquiring, building, and maintaining relationships with members and colleagues.
  • Display professional and positive attitude, behavior, and appearance.
  • Completion of appropriate Credit Union “in house” resource curriculum that covers such areas as supervision, management, cross selling, lending functions, credit union philosophy and other pertinent subjects relating to this position.
  • Personal computer skills, moderate typing, and general office equipment 
Preferred Qualifications:
  • 5 years banking experience with a minimum of 2-3 years business development experience. 
Physical Requirements:
  • Regularly required to talk and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.
Please send your resume to careers@mainstreetcu.org. We look forward to connecting with you!
Locations:
  • Kansas City, KS
  • Kansas City, MO (Twin Creeks)
  • Leavenworth, KS
  • Lawrence, KS
  • Lenexa, KS
  • Olathe, KS

Position Overview
Patient and friendly, a successful Member Experience Representative has excellent people skills and enjoys solving problems. They remain positive, composed and work well under pressure. They will serve as the first point of contact and are critical to positively impacting the member’s experience and building a trust-based relationship with the credit union. Member Experience Representatives are responsible for providing members with exceptional service by listening to members’ requests, handling transactions, and providing a soft-hand-off to appropriate team members when necessary. Promoting the credit union products and services to applicable member situations is an important aspect of this position.

Major Responsibilities

  1. Interact with members utilizing the credit union service standards: greet members in-person to respond to their needs and concern(s). Deliver high-quality member service, listening to members’ requests and working to find the appropriate solution. Provide a soft-hand-off to the appropriate person or department as necessary.

  2. Process and audit transactions, including deposits, withdrawals, purchases, transfers and payments. In charge of maintaining and balancing a cash drawer and adhere to established cash handling and balancing procedures.

  3. Build rapport with members and display a needs and value-based approach in referring credit union products and services: Assess member needs while processing transactions and identify opportunities to support members’ financial needs based on Mainstreet Credit Union’s product or service offerings while making appropriate recommendations and/or referrals.

  4. Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled by this position.

  5. Promote and maintain a positive image of Mainstreet Credit Union at all times to current and potential members and the community.

  6. Perform membership maintenance as necessary and required.

  7. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering and elder financial abuse laws appropriate to the position.

  8.  Meet or exceed goals as established by management.

  9. Must have the flexibility to work during the necessary business hours. This includes opening and closing the branch and assisting other staff in completion of daily activities, as needed.

  10. Must be available and willing to travel to such locations and with such frequency as determined

    necessary or desirable to meet the business needs of the credit union.
  11.  Perform other duties as assigned by supervisor or manager.
 Required Qualifications
  • High school diploma or general education degree (GED).

  • One month to twelve months prior experience working in retail or financial environment to include cash handling and providing exceptional service while building rapport with members/customers.

  • Excellent communication skills allowing for positive interactions with members.

  • Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.

  • Ability to handle cash with speed and accuracy.

  • Exhibit enthusiasm and professionalism along with a high level of ownership and accountability.

  • Understanding and use of good judgment.

  • Relevant computer skills and ability to acclimate to required systems with speed and accuracy.

  • Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.

  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

  • Does require occasional lifting up to 50 pounds
Please send your resume to careers@mainstreetcu.org. We look forward to connecting with you!
Locations:
Lenexa KS
 
Position Overview:
This role is responsible for exemplifying the member service qualities expected from the Member Assistance Center employees. The MAC Manager is responsible for assisting the VP in the overall management of the member assistance center. This person is responsible for leading, coaching, and developing the team to meet and exceed member expectations and assists in training, directing, and monitoring the MAC staff. The manager will assist in the hiring process for future MAC representatives, as well as ensure a consistent and effective onboarding process for respective new hires. This individual ensures that appropriate actions are taken to resolve member problems and concerns and fields questions and complaints. This manager works as part of the MAC team by performing duties of the representatives via telephone, email, online chat and seeks opportunities to improve cross selling and overall member experiences, including process improvements. The MAC manager maintains working knowledge of call center industry standards in order to implement best practices for the unique needs of Mainstreet Credit Union.

 

Major Responsibilities:
  1. Maintains a positive work environment focused on providing exceptional service; models credit union standards and promotes behaviors consistent with MainFocus service and loyalty skills.
  2. Attracts, retains, and develops employees to their highest potential by appropriately coaching, training, and mentoring. Meets with direct reports regularly to review performance, sets goals for future performance, and develops plans to improve employee’s performance. Holds employees accountable for their performance, attitude, and behavior.
  3. Trains and cross trains staff to ensure the volume and complexity of transactions may be handled. Mentors and coaches on metrics, job skills, member service skills; assuring a trained, motivated, and professional staff capable of providing efficient and effective service.
  4. Develops and delivers training for the department to ensure team members understand Mainstreet CU policies and procedures and apply them to situations pertaining to member interactions while building relationships.
  5. Continuously assesses needs of the MAC for process improvements that enhance internal and external member experience.
  6. Monitors system performance to maximize and achieve member experience expectations; identifies and resolves problems as necessary and required and participates in call center software updates or changes when needed.
  7. Maintains accurate/useful reporting metrics in order to evaluate key performance indicators; holds employees accountable to goal attainment. a. Reviews department goals regularly to track achievement; if any metrics are not achieved, identify gap and develop a plan to take steps to achieve the metric goals.
  8. Performs as a MAC representative in all aspects; answering calls, emails, online chats and seeks opportunities to deepen relationships through cross selling to meet and exceed department and individual goals. a. Handles member calls that the reps either cannot handle or exceeds their authority, including call escalations.
  9. Performs other duties assigned by manager. 
Required Qualifications:
  • High school diploma or general education degree (GED).
  • Two (2) years call center experience and management experience required.
  • Two (2) years’ experience loan processing and/or teller administration preferred.
  • Excellent telephone, problem solving, written and verbal communication skills.
  • Strong member service skills focused on building lasting relationships.
  • Maintains active knowledge of contact center industry.
  • Ability to coach employees’ behaviors to help lead to success.
  • Displays professional and positive attitude, behavior, and appearance.
  • Thorough knowledge of credit union products and services (including but not limited to deposit/loan products, fee structures, rates, service charges, ACH and check clearing process.)
  • Proficient knowledge of credit union lending policies/procedures
  • Detailed understanding of contact center software (ability to perform administrative and reporting functions).
  • Exceptional computer skills and thorough knowledge of applicable systems (Symitar, Meridianlink, call center software, outlook, chat, etc.)
 
Physical Requirements:
  • Regularly required to talk and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.
Please send your resume to careers@mainstreetcu.org. We look forward to connecting with you!