Long row of smiling employees.

Career Opportunities

Join the Mainstreet team

Ask any Mainstreet employee why they joined this organization and you'll probably get a different answer from each of us. Ask us why we love it here - the following are just a few of the responses you'll hear.

Benefits and Perks

  • Competitive compensation
  • Day-time hours that provide for a healthy work-life balance
  • Company provided life insurance and long-term disability
  • Special product perks for employees
  • Career advancement and growth opportunities
  • Daily opportunities to help make a difference in the lives of members
  • Highly motivated, passionate co-workers who are committed to success
  • Generous benefits package
    • 401k with company match
    • A wide variety of insurance options for health, dental, and vision
    • Paid time off plus most of the federal holidays
    • Volunteer opportunities
We are an Equal Opportunity Employer with several branches in the Greater Kansas City area. 

Current Positions


Location:
Lenexa
 
Position Overview
The Card Services Manager is responsible for directly supervising and coordinating all facets of Credit and Debit Card programs. This position functions as a working supervisor providing back-up support for department staff. Serves as product manager responsible for growth, profitability, compliance, and operational efficiency of the products.

Major Responsibilities
  1. Oversees the daily operation of the Card Services Department to ensure efficiency, compliance with regulations, and proper controls are in place.
  2. Partners with other departments and branches to optimize delivery of the products.
  3. Develops and executes business plans and budgets to ensure profitable growth of the products.
  4. Assist staff with MasterCard applications processing, handles member complaints/ account issues, ATM adjustments, MasterCard settlement, and fraud related issues involving MasterCard and check cards.
  5. Promotes the cross selling of products and services.
  6. Manage oversight and prevention of card fraud.
  7. Administers all facets of the credit union’s MasterCard, ATM, and debit card programs.
  8. Works with card processors and vendors to ensure enhancements and/or changes are handled in an efficient and timely manner. Manages vendors and negotiates contracts.
  9. Keeps management and credit union staff informed of Mainstreet CU card program changes and enhancements.
  10. Provides supervisory support and coaching to the Card Services staff in addition to: advising, counseling, discipling, conducting performance appraisals, scheduling, and ensuring adherence to defined policies.
  11. Performs other duties as assigned.

Required Qualifications
• Degree preferred and three to five years of financial institution experience.
• Open minded attitude.
• Good judgement skills.
• Communication skills.
• Problem solving and analytical abilities.
• Ability to perform job expectations in an accurate and efficient manner.
• Working knowledge of cross selling techniques.
• Experience with general office equipment.
• IBM compatible personal computer.
• Word processing & spreadsheet software experience.
• MasterCard computer system & software experience.

Physical Requirements
Regularly required to talk and hear. Frequently required to stand, sit, walk, use hand to finger, handle or feel, and reach with hands and arms.
Location:
Lenexa

Position Overview
Assists in the implementation of the annual marketing plan. Serves as the traffic coordinator for all marketing vendors and partners. Maintains awareness of credit union promotional goals and assists in supporting its overall sales philosophy.

Major Responsibilities
  1. Research, write, edit and coordinate production of a variety of corporate and marketing communications and advertising. Responsible for writing marketing collateral; newsletters and employee communications; and social media content.
  2. Edit, proofread, fact-check, and ensure that communications are accurate, clear, and complete; correct in terms of spelling, grammar, punctuation, and editorial style; and that they maintain a consistent tone and voice. Ensure a consistent visual brand identity is maintained and updated.
  3. Make updates/changes to the Mainstreet website, including updating ads, pdf forms and text, and optimizing SEO content.
  4. Measure success of various marketing campaigns. Assist in analyzing marketing data.
  5. Increase customer engagement, optimize our email and social media communications to support brand objectives.
  6. Ability to design or create graphics to meet promotional needs within is a plus
  7. Develop an understanding of credit union history, philosophy, organization, regulations, bylaws and operational procedures
  8. Liaise with external partners/vendors to execute promotional campaigns. Undertake individual tasks of a marketing plan as assigned.

Required Qualifications
  • 1-3 years of experience in the area of copywriting and editing; or any combination of experience and education that provides the necessary skills, knowledge and ability to perform assigned tasks.
  • Degree in marketing, communications or equivalent
  • Demonstrable experience in marketing data analytics and tools
  • Active in social media, including Facebook, Twitter, LinkedIn, Instagram, etc.
  • Copywriting and proofreading
  • Full knowledge of products and services
  • Organizational skills
  • Ability to coordinate multiple projects
  • Develop and display pride in work
  • Strong computer skills, i.e., Word, Excel
  • Understanding and use of good judgment
  • Demographic analysis skills
  • Knowledge of Social Media Platforms
  • Strong people skills
  • Attention to detail
  • Creativity
  • Public speaking 
Preferred Qualifications
  • Financial services experience.
  • Basic Graphic Design skills.
  • Design software, i.e., Illustrator, Photoshop, and InDesign
 
Physical Requirements
Occasional lifting, carrying, pushing, and pulling of items weighing up to 20 pounds.
Sitting for extended periods of time.
Location:
Lenexa
 
Position Overview
The Member Assistance Representative position is a liaison between the Credit Union and its members. This position supports Mainstreet's vision by providing exceptional member service by managing a heavy volume of calls, emails, and chats, maintaining quality relations with existing members, recognizing cross selling opportunities, and acts as a SME for the credit unions members and non-members. This individual will be responsible for answering inquiries, analyzing needs, troubleshooting, and resolving problems with speed, accuracy, and professionalism, while placing an emphasis on building long-term relationships. The ideal candidate will execute job functions while complying with mandatory regulatory requirements and credit union policy.

Major Responsibilities
1. Maintains an up-to-date and extensive knowledge on all credit union products and services.
2. Assesses and identifies current and future members’ needs to recommend relevant products and services.
3. Manages member inquiries by telephone, e-mail, or chat with speed, accuracy, and professionalism.
4. Performs membership maintenance as necessary and required.
5. Completes various duties pertaining to accounts to include:
• Funds transfer and availability
• ACH and Debit card disputes
• Automatic fund transfers
• Complete verification requests by third parties
• Stop payments
• Online and mobile services including bill pay, mobile deposit, interbank transfer
• ATM and Debit Card usage, limits, and travel notifications
• Wire transfers
• Check orders
• Consumer loan and card payments
6. Provides technical support to members by researching, troubleshooting problems, and guiding members through corrective steps.
7. Supports development of peers through mentoring and job-shadowing.
8. Maintains the highest level of confidentiality with all information obtained.
9. Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance laws appropriate to the position.
10. Actively participates in training programs to maintain and acquire additional job knowledge and skills.
11. Represents Mainstreet in a manner that maintains and expands positive relations with all members, potential members, and co-workers.
12. Performs other duties as assigned by supervisor or manager.

Required Qualifications
• High school diploma or general education degree (GED).
• Bachelor’s Degree in Finance, Accounting, Economics or Business Administration preferred.
• Two (2) years of call center, loan processing and/or teller administration experience required.
• Excellent member service skills, attentiveness, information retention, tact, and diplomacy in dealing with members and co-workers.
• Relevant computer and solid mathematical aptitude skills required.
• Familiar with a variety of account ownerships, both personal and businesses.
• Strong communication skills to include written communication and excellent phone etiquette.
• Working knowledge of cross-selling techniques.
• Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.
• Display ownership and drive for personal success.
• Understanding and use of good judgment and critical thinking.
• Detail oriented, strong organizational skills, high degree of accuracy.
• Requires use of general office equipment, phone system, MasterCard system, in-house computer system, word processing, statement, and check copy equipment.
• Knowledge of Microsoft Office programs.
• Knowledge of call center terminology and ability to read personal call performance reports.

Physical Requirements
• Regularly required to talk and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.
Location:
Mission, KS
 
Position Overview
Patient and friendly, a successful Member Experience Representative and SME has excellent people skills and enjoys solving problems. This individual is a role model to their peers and has enthusiasm for helping others. He/she will serve as a resource for member experience representatives and are critical to positively impacting the member’s experience through training and mentoring efforts. Additionally, this individual is responsible for providing members with exceptional service by listening to members’ requests, handling transactions, and providing a soft-hand-off to appropriate team members when necessary. Promoting the credit union products and services to applicable member situations is an important aspect of this position.
 
Major Responsibilities
  1. Demonstrates exceptional internal and external member service skills and acts as a role-model to their peers.
  2. Interacts with members utilizing the credit union service standards: greet members in-person to respond to their needs and concern(s). Deliver high-quality member service, listening to members’ requests and working to find the appropriate solution. Provide a soft-hand-off to the appropriate person or department as necessary.
  3. Processes and audits transactions, including deposits, withdrawals, purchases, transfers, and payments. In charge of maintaining and balancing a cash drawer and adhere to established cash handling and balancing procedures.
  4. Delivers mentorship and hands-on training to Member Experience Representatives as outlined in training plans.
  5. Assists with ongoing employee development and growth as designated by management.
  6. Builds rapport with members and display a needs and value-based approach in referring credit union products and services: Assess member needs while processing transactions and identify opportunities to support members’ financial needs based on Mainstreet Credit Union’s product or service offerings while making appropriate recommendations and/or referrals.
  7. Maintains an up-to-date and comprehensive knowledge on all credit union products and services that are handled by this position.
  8. Promotes and maintains a positive image of Mainstreet Credit Union at all times to current and potential members and the community.
  9. Performs membership maintenance as necessary and required.
  10. Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering and elder financial abuse laws appropriate to the position.
  11. Meets or exceeds goals as established by management.
  12. Must have the flexibility to work during the necessary business hours. This includes opening and closing the branch and assisting other staff in completion of daily activities, as needed.
  13. Must be available and willing to travel to such locations and with such frequency as determined necessary or desirable to meet the business needs of the credit union.
  14. Performs other duties as assigned by supervisor or manager.
 
Required Qualifications
  • High school diploma or general education degree (GED).
  • Minimum of one year MER position at Mainstreet with a performance rating that reflects the desired skills and behaviors referenced in this position and supports advancement opportunities.
  • Outside Candidates: minimum of two years prior experience in a financial environment to include cash handling, providing exceptional service while building rapport with members/customers, and proven product knowledge in the financial industry.
  • One year of previous training, education or mentorship preferred.
  • Excellent communication skills allowing for positive interactions with members and employees.
  • In-depth knowledge of credit union products and services
  • Thrives in a fast-paced environment with the ability to prioritize multiple tasks daily.
  • Ability to handle cash with speed and accuracy.
  • Exhibits enthusiasm and professionalism along with a high level of ownership and accountability.
  • Understanding and use of good judgment.
  • Relevant computer skills and ability to acclimate to required systems with speed and accuracy.
  • Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
  • Does require occasional lifting up to 50 pounds
Locations:
  • Kansas City, KS
  • Kansas City, MO (Twin Creeks)
  • Leavenworth, KS
  • Lawrence, KS
  • Lenexa, KS
  • Olathe, KS

Position Overview
Patient and friendly, a successful Member Experience Representative has excellent people skills and enjoys solving problems. They remain positive, composed and work well under pressure. They will serve as the first point of contact and are critical to positively impacting the member’s experience and building a trust-based relationship with the credit union. Member Experience Representatives are responsible for providing members with exceptional service by listening to members’ requests, handling transactions, and providing a soft-hand-off to appropriate team members when necessary. Promoting the credit union products and services to applicable member situations is an important aspect of this position.

Major Responsibilities

  1. Interact with members utilizing the credit union service standards: greet members in-person to respond to their needs and concern(s). Deliver high-quality member service, listening to members’ requests and working to find the appropriate solution. Provide a soft-hand-off to the appropriate person or department as necessary.

  2. Process and audit transactions, including deposits, withdrawals, purchases, transfers and payments. In charge of maintaining and balancing a cash drawer and adhere to established cash handling and balancing procedures.

  3. Build rapport with members and display a needs and value-based approach in referring credit union products and services: Assess member needs while processing transactions and identify opportunities to support members’ financial needs based on Mainstreet Credit Union’s product or service offerings while making appropriate recommendations and/or referrals.

  4. Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled by this position.

  5. Promote and maintain a positive image of Mainstreet Credit Union at all times to current and potential members and the community.

  6. Perform membership maintenance as necessary and required.

  7. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering and elder financial abuse laws appropriate to the position.

  8.  Meet or exceed goals as established by management.

  9. Must have the flexibility to work during the necessary business hours. This includes opening and closing the branch and assisting other staff in completion of daily activities, as needed.

  10. Must be available and willing to travel to such locations and with such frequency as determined

    necessary or desirable to meet the business needs of the credit union.
  11.  Perform other duties as assigned by supervisor or manager.
 Required Qualifications
  • High school diploma or general education degree (GED).

  • One month to twelve months prior experience working in retail or financial environment to include cash handling and providing exceptional service while building rapport with members/customers.

  • Excellent communication skills allowing for positive interactions with members.

  • Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.

  • Ability to handle cash with speed and accuracy.

  • Exhibit enthusiasm and professionalism along with a high level of ownership and accountability.

  • Understanding and use of good judgment.

  • Relevant computer skills and ability to acclimate to required systems with speed and accuracy.

  • Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.

  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

  • Does require occasional lifting up to 50 pounds
Please send your resume to careers@mainstreetcu.org. We look forward to connecting with you!

Location:
Lenexa
 
Position Overview
In coordination with and under the direction of the Chief Financial Officer, manages the overall operations of the Accounting and Payment Systems departments. Reviews processes, systems and reporting requirements for these departments. Provides support to all staff during peak work periods and staff shortages. Establish, coordinates and maintains an accounting system that properly reflects the financial position of the credit union and ensures all accounting processes are in accordance with GAAP and credit union policies and procedures.
Major Responsibilities
 
  • Oversee and manage the financial and accounting functions of the Accounting and Payment Systems departments.
  • Evaluate policies and procedures for the accounting department. Recommend changes to the CFO and implement approved changes.
  • Responsible for financial analysis of products, departments and branches as directed by the CFO.
  • Monitor cost control activities. Implement cost control strategies as directed by CFO.
  • Responsible for financial reporting, financial analysis, regulatory reports and forecasting reports on monthly, quarterly and annual basis.
  • Prepare Call reports.
  • Prepare monthly board reports.
  • Assist CFO with preparation of budgets and periodic analysis of variances.
  • Assists with audit and examination preparation.
  • Serve as credit union’s liaison with regulatory agency examiners and auditors.
  • Identify areas for improvement, changes in procedures, new developments, or changes in services. Keep staff up to date on trends and general credit union information.
  • Performs other duties as assigned.
 
Required Qualifications
  • Bachelor’s degree in accounting, business or a related field or equivalent experience.
  • 5 - 7 years of progressive experience within a financial institution required.
  • Supervisory experience required.
  • Strong understanding of business and accounting principles.
  • Proficiency in Microsoft Office Suite products with strong skills in Excel.
  • Strong analytical and problem-solving skills.
  • Ability to communicate professionally and effectively, in writing and verbally, with others.
  • The ability to learn accounting software packages.
  • Ability to meet deadlines in an accurate and efficient manner.
  • Well organized with the ability to simultaneously manage multiple projects.
  • Ability to interact with employees at all levels in the credit union.
  • Forward-thinking professional with the ability to grow with the credit union.
  • Conceptual knowledge of community financial institution financial statements.
  • Ability to use general office equipment.
  • Thorough knowledge of banking procedures and regulations as applied to credit unions.
 
Physical Requirements
Regularly required to talk and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.
Location:
Lenexa

Position Overview
Responsible for planning, organizing, and directing the Company's lending services including mortgage, consumer, business loan services, and indirect lending programs. Ensures lending operations are in accordance with established policies, procedures, and legal requirements. Ensures lending activities result in maximum volume, appropriate profit for the Company, and a minimal delinquency ratio. Analyzes and evaluates the effectiveness of lending services. Supervises and appraises the activities of subordinate managers and ensures all lending services are professionally delivered and members are well served.
 
Major Responsibilities
 
  • Assumes responsibility for the development and implementation of effective Lending planning.
  • Assists Senior Management with long and short-term Company planning. Develops a total lending strategy for the Company.
  • Participates in developing lending policies and procedures and ensures they complement organizational goals.
  • Executes established goals and coordinates their implementation with other departments and with subordinates.
  • Ensures the effective performance of lending related services and products.
  • Ensures lending activities are conducted in accordance with established policy guidelines and standards are properly documented.
  • Conducts periodic reviews of existing policies to ensure effectiveness. Ensures policies are updated and are in accordance with evolving regulations, legal requirements, and industry trends.
  • Ensures the maintenance of statistics relative to loans issued, report data, delinquency follow-up, etc.
  • Assumes responsibility for the effective administration of lending functions.
  • Manages and oversees expenses. Pursues cost-saving measures.
  • Keeps Senior Management informed of loan activities, progress toward established objectives, and of any significant problems. Attends meetings as required.
  • Completes required reports and related documents promptly and accurately, and in compliance with Company guidelines and policies. Ensures the maintenance of department records.
  • Ensures the availability of adequate services and materials to support lending activities.
  • Effectively supervises personnel, ensuring optimal performance.
  • Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts staff meetings as required. Assigns, directs, and coordinates work.
  • Ensures personnel are well trained, effective, and optimally used. Instructs personnel regarding policy, procedure, and program changes and ensures they are well informed regarding related legal and regulatory developments.
  • Conducts performance appraisals as required. Formulates and implements corrective actions as needed.
  • Ensures staffing levels are appropriate and human resources are effectively utilized. Conducts interviews and assists with hiring as needed.
  • Assumes responsibility for ensuring professional business relationships are established and maintained with customers, vendors, the business community, and trade organizations.
  • Maintains an active role in community and volunteer opportunities.
  • Ensures the Company's professional reputation is maintained throughout lending and business transactions with customers.
  • Assumes responsibility for related duties as required or assigned.
  • Ensures information security protocols are implemented and followed in the lending functions.
  • Stays informed regarding developments and changes in lending services.
  • Cross sells Company services.
 
Required Qualifications

  • Bachelor’s degree in finance or a related field, or an equivalent combination of formal training and experience.
  • Ten years of progressive lending leadership experience in a financial institution.
  • Thorough knowledge loan products and applicable policies, standards, and delivery methods.
  • Successful experience creating, implementing, and growing lending programs.
  • Understanding of government regulations and legal requirements involving lending, collections, insurance, and related functions.
  • Strong leadership, supervisory, and interpersonal skills.
  • Good organizational, managerial, problem-solving abilities, and a high level of analytical skills.
  • Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions.
  • In depth knowledge of lending technology and emerging trends.
  • Ability to compute discount, interest, profit, and loss; commission markup and selling price; and ratio, proportion, and percentage.
 
Physical Requirements
Regularly required to see, talk, and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.