Workers huddled next to each other in an office and smiling.

Career Opportunities


Join the Mainstreet team to enhance your career

Ask any Mainstreet Credit Union employee why they joined this organization and you'll probably get a different answer from each of us. Ask us why we love it here - the following are just a few of the responses you'll hear.

Employee Benefits and Perks

  • Competitive compensation
  • Day-time hours that provide for a healthy work-life balance
  • Company provided life insurance and long-term disability
  • Special product perks for employees
  • Career advancement and growth opportunities
  • Daily opportunities to help make a difference in the lives of members
  • Highly motivated, passionate co-workers who are committed to success
  • Generous benefits package
    • 401k retirement plan with company match
    • A wide variety of insurance options for health, dental, and vision
    • Paid time off plus most of the federal holidays
    • Volunteer opportunities
We are an Equal Opportunity Employer with branches in Kansas and Missouri. 

Current Positions

Please send your resume to careers@mainstreetcu.org. We look forward to connecting with you!

Location: : Wyandotte 
 
Company Expectations
 
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position. • Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
 
Position Overview
 
The Member Experience Relationship Advisor connects with new and existing members through an interactive, consultative process that deepens relationships and member loyalty with Mainstreet Credit Union. This individual assembles and evaluates loan applications and decisions within approved lending authority or presents loan requests for approval as needed. This individual is accountable for delivering an unparalleled member experience by providing efficient and accurate solutions in member service and lending functions. The ideal candidate has strong analytical and financial skills, previous lending experience and the passion for helping others.
 
Major Responsibilities
 
  1. Consistently demonstrates Mainstreet’s Values with internal and external members.
  2.  Develop and groom positive member relationships through proactive communications (outbound calling, email, onboarding, follow-up, etc.).
  3.  Consult with current and prospective members to identify current and future financial service needs.
  4. Cross-sell and recommend credit union products to support the members’ financial needs, to include alternative recommendations and solutions when necessary.
  5. Assess and identify current and future members’ needs to recommend relevant products and services.
  6. Ensure proper procedural compliance, accuracy, and authenticity of information and documents.
  7. Assists members with account openings to include checking, shares, certificates, money markets, IRAs, Trust accounts, etc.
  8. Process and decision loans according to established lending authority and credit union guidelines.
  9. Meet and exceed goals as established by management.
  10. Support development of peers through mentoring and job-shadowing.
  11. Process and audit transactions, including deposits, withdrawals, purchases, transfers and payments. In charge of maintaining and balancing a cash drawer and adhering to established cash handling and balancing procedures.
  12. Perform membership maintenance as necessary and required.
  13. Maintain an up-to-date and extensive knowledge on all credit union products and services that are handled by this position.
  14. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering and elder financial abuse laws appropriate to the position.
  15. Must have the flexibility to work during the necessary business hours. This includes opening and closing the branch and assisting other staff in completion of daily activities, as needed. May occasionally be requested to fill-in at other branch locations.
  16. Performs other duties as assigned by supervisor or manager
Required Qualifications
• High school diploma or general education degree (GED).
• Bachelor’s Degree in Finance, Accounting, Economics or Business Administration preferred
 • One-year cash handling required
• One-year Sales and/or advising required.
• One-year customer service experience required.
• One to three years’ consumer lending (processing, underwriting, or closing) experience in a financial institution required
o Completion of Mainstreet Credit Union’s lending training program(s) and demonstrated ability in lieu of consumer lending experience will be considered for internal candidates
• Demonstrated understanding of the financial industry.
• Ability to acclimate to required systems with accuracy and speed.
•  Previous experience with Symitar and Meridianlink preferred. 
• Exhibit and maintain high degree of professionalism
• Strong attention to detail, relationship building and negotiating/problem solving skills
• Exceptional customer/member service skills. 
• Must meet all criteria for registration in the Nationwide Mortgage Licensing System & Registry (NMLS).
• Understanding and use of good judgment.
• Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.
• Relevant computer skills, solid math and written communication skills.
• Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Does require occasional lifting up to 50 pounds 
 

Location: Lenexa
 
Position Overview
 
The Senior Investigator BSA/AML and Fraud role at Mainstreet Credit Union will assist in leading in the research and analysis of system generated alerts and referrals for such activity indicative of money laundering, terrorist financing and other financial crimes. The position will require you to be knowledgeable of all Bank Secrecy Act regulations including the USA Patriot Act and OFAC regulations, make sound judgment and the highest degree of confidentiality. The position must be proficient in gathering documentary evidence, searching open intelligence sources and proficient in report writing and communicating, both written and verbally. The position must present a professional image and be able to prepare Suspicious Activity Reports, Investigation Reports and make necessary recommendations of actions needed to management.
 
Major Responsibilities
 
  1. Adhere to BSA/AML, OFAC, and Identity Theft policies and procedures.
  2. Assist in leading in the management of alert monitoring system for BSA/AML, fraud and other financial crimes.
  3. Research and file CTRs and SARs filings as required.
  4. Conduct comprehensive case investigations which includes analyzing transaction information, reviewing customer data, performing open-source intelligence searches, and recommend SAR or no SAR filings to management.
  5. Work cooperatively with internal and external stakeholders to obtain and analyze necessary information related to investigations.
  6. Demonstrate strong investigative/analytical skills and able to formulate and clearly articulate supportable rationale behind decisions of the alert activity reviews, while complying with departmental procedures.
  7. Maintain an acceptable caseload through effective time management, ensuring all cases are clearly and accurately documented for future reference and complete all required regulatory reports timely and accurately.
  8. Understand regulatory requirements and ensure policies and procedures are being performed within the requirements. 
  9. Use independent and professional judgement when reviewing alerts in relationship to all policies and procedures to meet regulatory standards. 
  10. Develop a good rapport and communication with internal and external business partners.
  11. Complete other duties as assigned.
Required Qualifications
 
• Strong knowledge and understanding of Bank Secrecy Act, USA Patriot Act/CIP laws and regulations, OFAC requirements and fraud trends.
• Bachelor’s degree in Business, Finance, Accounting, Criminal Justice or other related field is preferred, with at least five (5) years of progressive BSA/AML and fraud review experience.
• A professional certificate is a plus.
• Ability to assist in maintaining an acceptable caseload and monitoring of daily/weekly/monthly alerts. 
• Strong communication skills, both written and verbal.
• Obtaining cooperation (internally and/or externally) is important to this job and ability to interact with other financial institutions and credit union members.
• Computer skills should include a strong knowledge of Microsoft Office (Word and Excel), Verafin or transaction monitoring software and knowledge of Symitar Episys is a plus.
• Professional demeanor and good judgment.
• Exhibit team building philosophy.
• Displays responsible behaviors outside of the Credit Union which represents Mainstreet Credit Union in a positive light.
 
Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following: 
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values. 
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
• Physical requirements of being able to see, talk, and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms. 
Location: Mission, Olathe Downtown, Olathe East
 
Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.

Position Overview
Patient and friendly, a successful Member Experience Representative has excellent people skills and enjoys solving problems. They remain positive, composed and work well under pressure. They will serve as the first point of contact and are critical to positively impacting the member’s experience and building a trust-based relationship with the credit union. Member Experience Representatives are responsible for providing members with exceptional service by listening to members’ requests, handling transactions, and providing a soft-hand-off to appropriate team members when necessary. Promoting the credit union products and services to applicable member situations is an important aspect of this position.

Major Responsibilities
1. Interact with members utilizing the credit union service standards: greet members in-person to respond to their needs and concern(s). Deliver high-quality member service, listening to members’ requests and working to find the appropriate solution. Provide a soft-hand-off to the appropriate person or department as necessary.
2. Process and audit transactions, including deposits, withdrawals, purchases, transfers and payments. In charge of maintaining and balancing a cash drawer and adhere to established cash handling and balancing procedures.
3. Build rapport with members and display a needs and value-based approach in referring credit union products and services: Assess member needs while processing transactions and identify opportunities to support members’ financial needs based on Mainstreet Credit Union’s product or service offerings while making appropriate recommendations and/or referrals.
4. Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled by this position.
5. Promote and maintain a positive image of Mainstreet Credit Union at all times to current and potential members and the community.
6. Perform membership maintenance as necessary and required.
7. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering and elder financial abuse laws appropriate to the position.
8. Meet or exceed goals as established by management.
9. Must have the flexibility to work during the necessary business hours. This includes opening and closing the branch and assisting other staff in completion of daily activities, as needed.
10. Must be available and willing to travel to such locations and with such frequency as determined necessary or desirable to meet the business needs of the credit union.
11. Perform other duties as assigned by supervisor or manager.

Required Qualifications
• High school diploma or general education degree (GED).
• One month to twelve months prior experience working in retail or financial environment to include cash handling and providing exceptional service while building rapport with members/customers.
• Excellent communication skills allowing for positive interactions with members.
• Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.
• Ability to handle cash with speed and accuracy.
• Exhibit enthusiasm and professionalism along with a high level of ownership and accountability.
• Understanding and use of good judgment.
• Relevant computer skills and ability to acclimate to required systems with speed and accuracy.

Physical Requirements
• Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Does require occasional lifting up to 50 pounds.

Location: KCMO Branch
 
Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values.
• Ability to perform job expectations in an accurate and efficient manner.
 • Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
 
Position Overview
The Real Estate Loan Officer is responsible for initial interviews with loan applicants and originates loans in compliance with all credit union lending policies. This position also ensures loan applications also meet FNMA and FHLB guidelines. The Real Estate Loan Officer position is also responsible for the following:
 
Major Responsibilities
  1. Interviews members via phone or in person to assess their current mortgage needs and all products that will assist the member in purchasing or refinancing a home.
  2. Originates mortgage loans either in person or via online submissions, answers member inquiries, sells mortgage products, makes appointments and conducts interviews.
  3. Cross sells other credit union services.
  4. Communicates with borrowers, realtors, and title companies to resolve problems and facilitate smooth transition in the loan process from origination to closing.
  5. Assists processor and/or closer when needed.
  6. Monitors current pipeline on a monthly basis, withdrawing any files that are no longer active in compliance with all federal regulations.
  7. Assists in other areas of the department as the need arises at direction of Manager.
Required Qualifications
• High school diploma or general education degree (GED).
• Minimum of two years’ experience in mortgage or financial industry preferred.
 
Knowledge, Skills and Abilities:
• Open minded attitude.
• Requires a large amount of member contact; requires frequent contact with title companies and realtors.
• Exhibits team building philosophy.
• Requires coordination with accounting and data processing for smooth processing of payments.
• Shows initiative.
• Good judgment skills.
• Must meet all criteria for registration in the Nationwide Mortgage Licensing System & Registry (NMLS).
• Ability to prioritize and keep focused.
• Ability to work as a team player.
• Displays pride in work.
• Knowledge of secondary market guidelines.
• Ability to change direction as priorities change.
• PC and various mortgage software programs, including FICS Loan Producer, Loan Servicer, and FNMA Desktop Underwriter.
• General office equipment experience 
Location: Lenexa

In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Interact professionally with all employees, members and general public.
• Ability to perform job expectations in an accurate and efficient manner.
• Growth mindset, with a willingness to continue to learn, allowing for more efficient member-service.
• Complete required new hire, on-the-job and additional training as indicated by management and
company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.

Position Overview
The Accounting Manager is responsible for supervising and directing the day-to-day functions of the department. The major functions include but are not limited to: All accounting and general ledger activities, cash management, and regulatory reporting. The Manager ensures the accuracy of all financial records and is responsible for staffing, training, and maintaining a strong working relationship with the Payment Systems Manager.

Major Responsibilities
1. Supervise staff and direct activities to ensure timely completion of department functions.
2. Ensure proper operation of the department in conjunction with existing policies and procedures and compliance with standards set by regulatory agencies.
3. Assist in providing accurate and timely financial statements.
4. Ensure all general ledgers and bank accounts are reconciled on a daily or monthly basis including, but not limited to, fixed asset schedules, prepaid schedules, and investment records.
5. Supervise daily correspondent banking settlement procedures.
6. Interact with examiners and auditors to provide financial information and to facilitate any necessary corrections.
7. Improve systems/procedures in department to ensure efficiency and accuracy.
8. Assist the Vice President of Accounting and Finance, with developing and maintaining written process and procedures.
9. Maintain department records to ensure adequate audit trails.
10. Perform Cash Management functions.
11. Maintain and balance offsite ATMs.
12. Receive and process foreign and domestic wire transfer requests.
13. Perform accounts payable functions and records.
14. Assist SVP/CFO, VP Accounting and Finance with Quarterly NCUA Call Report and other regulatory reporting.
15. Lead special projects assigned by SVP/CFO, and VP Accounting and Finance.
16. Maintain a well-trained staff, effective employee relations and a strong working relationship with the Payment Systems Manager.
17. Give performance reviews and recommend salary adjustments according to credit union policies.
18. Perform other duties as assigned.

Required Qualifications
• 5 – 10 years of progressive accounting experience preferably with financial institutions.
• Associates, degree in Accounting, Business Administration, Finance, or related field, or equivalent
combination of education and experience.
• Strong analytical and problem-solving abilities.
• Open minded attitude.
• Shows initiative.
• Good judgment skills.
• Supervisory and full charge bookkeeping aptitude.
• Word processing and spreadsheet knowledge.
• Written communication skills.
• Knowledge of credit union products and services.
• Displays pride in work.
• 10-key by touch.
• General office equipment.

Physical Requirements
• Regularly required to talk and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms


Location: Lenexa
 
Company Expectations
 
 In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position. • Interact professionally with all employees, members and general public.
• Ability to perform job expectations in an accurate and efficient manner.
 • Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
 
Position Overview
 
Assists in the central control function for fraud activities through the credit union. Interacts with the legal and law enforcement community as it relates to fraud. Perform requests by Retail, Compliance, and Member Solutions departments. Assess varied situations for associated risk and recommends proper resolution, based upon current risk tolerances. Recommend action needed to management.
 
Major Responsibilities
 
1. Perform daily monitoring in the areas of check, ATM, online banking, new account, plastic card, and loan fraud.
2. Work fraud alerts on fraud monitoring system to find/stop fraud quickly and prevent loss. Proactively reach out to members as necessary.
3. Review checks and e-deposits exceeding certain parameters.
4. Assist with regulatory monitoring.
5. Maintain good member relations including supporting members who have been victimized
by fraud. 
6. Review suspicious and fraudulent activity for action such as civil legal action, criminal filings, restitution orders, etc.
7. Utilize all available methods of fraud detection and monitoring.
8. Submit updates to the training manuals on fraud related items.
9. React quickly and efficiently when trends emerge; notify appropriate Credit Union employees in a timely manner
10. Perform other duties as assigned
 
Required Qualifications
• Post high school degree or certification, preferred.
• 1-3 years experience in the financial services industry.
• Previous experience in fraud related activities preferred. 
• Strong attention to detail and time management skills.
• Computer skills should include an aptitude in Microsoft Office (Word and Excel).
• Ability to comprehend standard application of credit union policies and procedures.
• Professional demeanor and good judgment • Ability to interact with other financial institutions, vendors, merchants, outside service providers and credit union members.
• Interact and cooperate with peers and other credit union staff team members on a daily basis
 • Exhibits team building philosophy.
• Displays responsible behaviors outside the credit union which represent MCU in a positive light
• Knowledge of Symitar Episys- including exposure to teller, member service and lending procedures is preferred. 
Location: Lenexa
 
Company Expectations
 
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Interact professionally with all employees, members, and general public. 
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
 
Position Overview
 
The Member Assistance Representative position is a liaison between the Credit Union and its members. This position supports Mainstreets vision by providing exceptional member service by managing a heavy volume of calls, emails, and chats, maintaining quality relations with existing members, recognizing cross selling opportunities, and acts as a SME for the credit unions members and non-members. This individual will be responsible for answering inquiries, analyzing needs, troubleshooting, and resolving problems with speed, accuracy, and professionalism, while placing an emphasis on building long-term relationships. The ideal candidate will execute job functions while complying with mandatory regulatory requirements and credit union policy.
 
Major Responsibilities
 
  1. Maintains an up-to-date and extensive knowledge on all credit union products and services.
  2. Assesses and identifies current and future members’ needs to recommend relevant products and services.
  3. Manages member inquiries by telephone, e-mail, or chat with speed, accuracy, and professionalism.
  4. Performs membership maintenance as necessary and required.
  5. Completes various duties pertaining to accounts to include
              • Funds transfer and availability
              • ACH and Debit card disputes
              • Automatic fund transfer
              • Complete verification requests by third parties
              • Stop payments
              • Online and mobile services including bill pay, mobile deposit, interbank transfer
              • ATM and Debit Card usage, limits, and travel notifications
              • Wire transfers
              • Check orders
              • Consumer loan and card payments
 
6. Provides technical support to members by researching, troubleshooting problems, and guiding members through corrective steps.
7. Supports development of peers through mentoring and job-shadowing.
8. Maintains the highest level of confidentiality with all information obtained.
9. Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance laws appropriate to the position.
10. Actively participates in training programs to maintain and acquire additional job knowledge and skills.
11. Represents Mainstreet in a manner that maintains and expands positive relations with all members, potential members, and co-workers.
12. Performs other duties as assigned by supervisor or manager.
 
Required Qualifications
 
• High school diploma or general education degree (GED).
• Bachelor’s Degree in Finance, Accounting, Economics or Business Administration preferred.
• Two (2) years of call center, loan processing and/or teller administration experience required.
• Excellent member service skills, attentiveness, information retention, tact, and diplomacy in dealing with members and co-workers.
• Relevant computer and solid mathematical aptitude skills required.
• Familiar with a variety of account ownerships, both personal and businesses.
• Strong communication skills to include written communication and excellent phone etiquette.
• Working knowledge of cross-selling techniques.
• Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.
• Display ownership and drive for personal success.
• Understanding and use of good judgment and critical thinking.
• Detail oriented, strong organizational skills, high degree of accuracy.
• Requires use of general office equipment, phone system, MasterCard system, in-house computer system, word processing, statement, and check copy equipment.
• Knowledge of Microsoft Office programs.
• Knowledge of call center terminology and ability to read personal call performance reports. 
 
Physical Requirements
• Regularly required to talk and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms. 
 
 











Please send your resume to careers@mainstreetcu.org. We look forward to connecting with you!