Career Opportunities

1. Consistently demonstrates Mainstreet's Values with internal and external members.
2. Develop and groom positive member relationships through proactive communication (outbound calling, email, onboarding, follow-up, etc.)
3. Consult with current and prospective members to identify current and future financial service needs. 
4. Cross-sell and recommend credit union products to support the members financial needs, to include alternative recommendations and solutions when necessary.
5. Assess and identify current and future members needs to recommend relevant products and  services.
6. Ensure proper procedural compliance, accuracy, and authenticity of information and documents.
7. Assists members with account openings to include checking, shares, certificates, money markets, IRAs, Trust accounts, etc.
8. Process and decision loans according to established lending authority and credit union guidelines.
9. Meet and exceed goals as established by management.
10. Support development of peers through mentoring and job-shadowing.
11. Process and audit transactions, including deposits, withdrawals, purchases, transfers and payments. In charge of maintaining and balancing a cash drawer and adhering to establish cash handling and balancing procedures.
12. Perform membership maintenance as necessary and required.
13. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, ant-money laundering and elder financial abuse laws appropriate to the position.
14. Maintain an up-to-date and extensive knowledge on all credit union products and services that are handled by the position.
15. Must have the flexibility to work during the necessary business hours. This includes opening and closing the branch and assisting other staff in completion of daily activities, as needed. May occasionally be requested to fill-in at other branch locations.
16. Performs other duties as assigned by supervisor or manager.

• High school diploma or general education degree (GED).
• Bachelor's Degree in Finance, Accounting, Economics or Business Administrations preferred 
• One-year cash handling required
•  One-year Sales and/or advising required.
• One-year customer service experience required.
• One to three years’ consumer lending (processing, underwriting, or closing) experience in a financial institution required
  o Completion of Mainstreet Credit Union’s lending training program(s) and demonstrated ability in lieu of consumer lending experience will be considered for internal candidates
• Demonstrated understanding of the financial industry.
• Ability to acclimate to required systems with accuracy and speed.
  o Previous experience with Symitar and Meridianlink preferred.
• Exhibit and maintain high degree of professionalism
• Strong attention to detail, relationship building and negotiating/problem solving skills
• Exceptional customer/member service skills
• Must meet all criteria for registration in the Nationwide Mortgage Licensing System & Registry (NMLS).
• Understanding and use of good judgment.
• Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.
• Relevant computer skills, solid math, and written communication skills.
• Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Does require occasional lifting up to 50 pounds  

Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
Position Overview
Patient and friendly, a successful Member Experience Representative has excellent people skills and enjoys solving problems. They remain positive, composed, and work well under pressure. They will serve as the first point of contact and are critical to positively impacting the member’s experience and building a trust-based relationship with the credit union. Member Experience Representatives are responsible for providing members with exceptional service by listening to members’ requests, handling transactions, and providing a soft-hand-off to appropriate team members when necessary. Promoting the credit union products and services to applicable member situations is an important aspect of this position.

Major Responsibilities
1. Interact with members utilizing the credit union service standards: greet members in-person to respond to their needs and concern(s). Deliver high-quality member service, listening to members’ requests and working to find the appropriate solution. Provide a soft-hand-off to the appropriate person or department as necessary.
2. Process and audit transactions, including deposits, withdrawals, purchases, transfers and payments. In charge of maintaining and balancing a cash drawer and adhere to established cash handling and balancing procedures.
3. Build rapport with members and display a needs and value-based approach in referring credit union products and services: Assess member needs while processing transactions and identify opportunities to support members’ financial needs based on Mainstreet Credit Union’s product or service offerings while making appropriate recommendations and/or referrals.
4. Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled by this position.
5. Promote and maintain a positive image of Mainstreet Credit Union at all times to current and potential members and the community.
6. Perform membership maintenance as necessary and required.
7. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering and elder financial abuse laws appropriate to the position.
8. Meet or exceed goals as established by management.
9. Must have the flexibility to work during the necessary business hours. This includes opening and closing the branch and assisting other staff in completion of daily activities, as needed.
10. Must be available and willing to travel to such locations and with such frequency as determined necessary or desirable to meet the business needs of the credit union.
11. Perform other duties as assigned by supervisor or manager.

Required Qualifications
• High school diploma or general education degree (GED).
• One month to twelve months prior experience working in retail or financial environment to include cash handling and providing exceptional service while building rapport with members/customers.
• Excellent communication skills allowing for positive interactions with members.
• Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.
• Ability to handle cash with speed and accuracy.
• Exhibit enthusiasm and professionalism along with a high level of ownership and accountability.
• Understanding and use of good judgment.
• Relevant computer skills and ability to acclimate to required systems with speed and accuracy.

Physical Requirements
• Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Does require occasional lifting up to 50 pounds.

Location: Lenexa

Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.

Position Overview
In coordination with and under the direction of the Chief Financial Officer, manages the overall operations of the Accounting and Payment Systems departments. Reviews processes, systems, and reporting requirements for these departments. Provides support to all staff during peak work periods and staff shortages. Establish, coordinate and maintains an accounting system that properly reflects the financial position of the credit union and ensures all accounting processes are in accordance with GAAP and credit union policies and procedures.

Major Responsibilities
• Oversee and manage the financial and accounting functions of the Accounting and Payment Systems departments.
• Evaluate policies and procedures for the accounting department. Recommend changes to the CFO and implement approved changes.
• Responsible for profitability analysis of products, departments and branches as directed by the CFO.
• Monitor cost control activities. Implement cost control strategies as directed by CFO.
• Responsible for financial reporting, financial analysis, regulatory reports and forecasting reports on monthly, quarterly, and annual basis.
• Manage escheatment process with the State of Kansas
• Prepare Call reports.
• Prepare monthly board reports.
• Assist CFO with preparation of budgets and periodic analysis of variances.
• Assists with audit and examination preparation.
• Serve as credit union’s liaison with regulatory agency examiners and auditors.
• Identify areas for improvement, changes in procedures, new developments, or changes in services. Keep staff up to date on trends and general credit union information.
• Performs other duties as assigned.
• Assists CFO with interest rate risk and liquidity modeling and policy development.
• Assist CFO with compliance regarding all NCUA regulations.

Required Qualifications
• Bachelor’s degree in accounting, business, or a related field
• 5 - 7 years of progressive experience within a financial institution required.
• Supervisory experience required.
• Strong understanding of business and accounting principles.
• Proficiency in Microsoft Office Suite products with strong skills in Excel.
• Strong analytical and problem-solving skills.
• Ability to communicate professionally and effectively, in writing and verbally, with others.
• The ability to learn accounting software packages.
• Ability to meet deadlines in an accurate and efficient manner.
• Well organized with the ability to simultaneously manage multiple projects.
• Ability to interact with employees at all levels in the credit union.
• Forward-thinking professional with the ability to grow with the credit union.
• Conceptual knowledge of community financial institution financial statements.
• Ability to use general office equipment.
• Thorough knowledge of banking procedures and regulations as applied to credit unions.

Physical Requirements
• Regularly required to talk and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.

Position Overview:
The Internal Auditor position at Mainstreet Credit Union will be responsible for performing and completing internal audits, as part of the internal audit plan. This includes performing internal audit procedures and assisting the preparation of internal audit reports reflecting the results of the work performed. The successful candidate will plan and execute fieldwork while working to apply risk and control concepts to scenarios encountered. Also, being capable of performing quality work with little direction all while meeting deadlines and objectives.

Major Responsibilities:
1. Perform internal audit fieldwork that includes but is not limited to planning, testing, execution, analyzing, and reporting results of financial, compliance, operational, and strategic internal audits.
2. Experience in business and accounting control practices and IT controls.
3. Demonstrate a proficient level of understanding of internal audit standard and guidelines as well as in the areas of accounting practices, operating procedures, systems, computer assisted audit techniques, control issues and regulatory compliance for the purpose of successfully performing audit engagements.
4. Advanced in balancing multiple activities concurrently with strong time management, organizational, and project management skills.
5. Comply with department policies and procedures for the purpose of completing audit objectives in accordance with department standards.
6. Willingness and ability to adapt to new circumstances, information and challenges.
7. Manage highly confidential information in complete confidence.
8. Ability to work independently with minimal oversight to ensure work is completed accurately, on time and within deadlines.
9. Ability to receive constructive feedback and apply to future assignments.
10. Develop positive working relationships throughout the Credit Union’s organization.
11. Perform additional duties and responsibilities as requested.

Required Qualifications:
Experience: Three to five years of prior audit or related experience
Education: bachelor’s degree in business with a concentration in Accounting or Finance with a
professional certification or be a certification candidate.
Knowledge, Skills, and Abilities:
• Bachelor’s degree in business with a concentration in Accounting or Finance.
• Three to five years of prior auditing or other relevant experience related to financial services.
• Knowledge of Credit Union Bylaws, and applicable state and federal laws, rules and regulations.
• Good decision-making skills
• Strong knowledge of audit principles, practices, and methodologies including risk assessments,
and audit documentation.
• Ability to understand complex concepts and information.
• Ability to perform root cause analysis of problems and formulate solutions based on
information.
• Proficiency in computer applications, such as Microsoft Office software products.
• Strong communication skills, both written and verbal, with solid listening skills.
• Exhibit team building philosophy.
• Displays responsible behaviors outside of the Credit Union which represents Mainstreet Credit
Union in a positive light.

Company Expectations:
In the performance of their respective responsibilities, all employees are expected to perform the
following:
• Predictable and reliable attendance as required to successfully perform the duties of the
position.
• Foster a positive and supportive work environment conducive to the credit union’s culture
initiatives by adhering to Mainstreet Credit Union’s service standards and values.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management
and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the
Employee Handbook or elsewhere.
• Physical requirements of being able to see, talk, and hear. Frequently required to stand, sit,
walk, use hands to finger, handle or feel; and reach with hands and arms.

Position Overview
Patient and friendly, a successful Member Experience Representative has excellent people skills and enjoys solving problems. They remain positive, composed and work well under pressure. They will serve as the first point of contact and are critical to positively impacting the member’s experience and building a trust-based relationship with the credit union. Member Experience Representatives are responsible for providing members with exceptional service by listening to members’ requests, handling transactions, and providing a soft-hand-off to appropriate team members when necessary. Promoting the credit union products and services to applicable member situations is an important aspect of this position.

Please send your resume to careers@mainstreetcu.org. We look forward to connecting with you!

Experience: 
-Three years to five years of similar or related experience.

Education:
-A high school education or GED.

Skills:
-Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.

-Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
-Problem Solving
-The role solves complex problems and delivers solutions where past precedent may not exist. 

Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.

Position Overview
The Member Solutions Manager is responsible for direct supervision of the Member Solutions Team (Collections). The Manager ensures adherence to collections policies and procedures and to state and federal laws and regulations. This position leads department personnel-related issues including the hiring process, scheduling, mentor, monitoring & performance evaluations. Also functions as a working manager to provide back up to staff as needed.

Major Responsibilities
1. Provide coaching of individual team members through call monitoring & queue reviews.
2. Work with team members on processes to increase efficiency and effectiveness.
3. Ensure compliance with applicable regulations including but not limited to CFPB, FCRA, FDCPA, BSA, Mortgage Servicing Rules and other collection/recovery related regulations and requirements.
4. Oversees or directly handle processing of all delinquent accounts, repossessions, bankruptcy’s, garnishments, Levies, negative shares, agency & legal accounts.
5. Work with credit union attorneys and vendors on assigned accounts.
6. Prepare monthly charge off.
7. Responsible for recovery efforts on charged off accounts by either in-house collections or placement at agency or attorney.
8. Manage 1st mortgage collections, prepare, and process investor delinquent loan and PMI investor reporting monthly.
9. Perform assessment of 1st mortgages for foreclosure recommendations on portfolio and investor loans.
10. Review foreclosure summons and short sale requests.
11. Recommend accounts for repossession and legal placement as needed.
12. Testify at legal proceedings as required.
13. Provide coverage as needed based on staffing needs.
14. Ensure department policies and procedures are updated and in compliance with applicable regulations.
15. Attend internal and external training to enhance technological and supervisory performance.
16. Be a source of information on department policies and procedures to staff and internal personnel. 17. Work closely with VP of Lending Operations to set goals and create ways to increase overall productivity and department efficiency. 18. Monitor member solutions vendors such as repo companies, collection agencies and collection attorneys. 19. Maintain a diligent record of attendance and timeliness.
20. Performs other duties as assigned.

Required Qualifications
• Degree preferred and 3-5 years of financial institution experience.
• 3-5 years’ experience leading, directing, training and motivating staff.
• Minimum of 3-5 years primary 1st party consumer collections at a financial institution preferred.
• Good understanding of bankruptcy, repossessions, legal & agency placement.
• Strong coaching skills.
• Strength in decision making and problem resolution.
• Attention to detail and high level of accuracy.
• Thorough knowledge and understanding of credit union services and products.
• Knowledge of BSA, FDCPA, FCRA, TCPA & CFPB guidelines.
• Ability to handle multiple priorities.
• Excellent communication skills allowing for positive interactions with members and employees.
• Exhibits enthusiasm and professionalism along with a high level of ownership and accountability.
• Understanding and use of good judgment.
• Relevant computer skills and ability to acclimate to required systems with speed and accuracy.

Physical Requirements
• Regularly required to talk and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.

Location: Lenexa

Company Expectations

In the performance of their respective responsibilities, all employees are expected to perform the following:

• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.

Position Overview

 The Lending Operations Specialist is responsible for managing collateral title perfection, processing lien releases on paid loans, filing gap, credit life, disability and debt protection claims, process and posting of total loss and damage claim checks, recovery payment processing and reporting for bankruptcy, agency & attorney payments & CPI exception processing.  Additionally, this position handles credit bureau reporting discrepancies and disputes, and will provide phone support to members and internal staff.

Major Responsibilities

1. Manage and perfect collateral on new loans.
2. Research title and perfection issues.
3. Assist loan officers/branches with title questions on new loans.
4. Review and process paid off loan report and process lien releases.
5. Process claims for GAP/GAP Advantage, Credit Life/Disability/Debt Protection programs.
6. Speak with insurance companies regarding total losses and title guarantees.
7. Process total loss insurance & damage checks, including release if lien when required.
8. Process E/Oscar AUD’s and answer disputes.
9. Update and report new accounts to Check Systems.
10. Respond to member requests regarding credit bureau inquires and problems including debt validations.
11. Process recovery payments to appropriate accounts and general ledgers.
12. Work CPI exceptions report weekly, including collateral vin number issues.
13. Process and post dealer and member payoffs.
14. Process & Complete appropriate forms for Due Date Changes & Extension Requests.
15. Assist other departments with Lending Operations related questions.
16. Work with other departments to ensure workflows or processes are providing the best member experience.
17. Insures completion of all projects and or additional assignments.
18. Perform other duties as assigned.
19. Predictable and reliable attendance is required to perform this role.

Required Qualifications

• High school diploma or general education degree (GED).
• Ability to work effectively with limited supervision.
• Minimum of 1 to 3 years related experience in a financial institution.
• Knowledge of state requirements for vehicle title perfection preferred.
• Basic knowledge of financial regulations including FCRA, SCRA, Reg Z, FACTA, BSA.
• Excellent communication skills allowing for positive interactions with members, internal customers and external vendors via phone, e/mail or in person.
• Accuracy and attention to detail is vital.
• Knowledge of credit union products and services
• Thrives in a fast-paced environment with the ability to prioritize multiple tasks daily.
• Understanding and use of good judgment.
• Positive attitude with the desire to help members.
• Relevant computer skills and ability to acclimate to required systems with speed and accuracy.

Physical Requirements

• Regularly required to talk and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.