Long row of smiling employees.

Career Opportunities

Join the Mainstreet team

Ask any Mainstreet employee why they joined this organization and you'll probably get a different answer from each of us. Ask us why we love it here - the following are just a few of the responses you'll hear.

Benefits and Perks

  • Competitive compensation
  • Day-time hours that provide for a healthy work-life balance
  • Company provided life insurance and long-term disability
  • Special product perks for employees
  • Career advancement and growth opportunities
  • Daily opportunities to help make a difference in the lives of members
  • Highly motivated, passionate co-workers who are committed to success
  • Generous benefits package
    • 401k with company match
    • A wide variety of insurance options for health, dental, and vision
    • Paid time off plus most of the federal holidays
    • Volunteer opportunities
We are an Equal Opportunity Employer with several branches in the Greater Kansas City area. 

Current Positions


Location: Lenexa
 
Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Interact professionally with all employees, members and general public.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.

Position Overview
The Mortgage Servicing Specialist is responsible for the daily, weekly and monthly processes in the Mortgage Loan Servicing Department, assisting members and other credit union staff with mortgage inquiries and assisting Real Estate Servicing Officer as needed.

Major Responsibilities
1. Runs morning Mortgage Servicing and Mortgage Accountant daily reports, handles maintenance of homeowner’s insurance on first and second mortgages and HELOC’s, posts payments and runs teller transactions, processes payoff statements, completes payoff requests and verification of mortgages, daily mail distribution for mortgage department.
2. Orders and tracks appraisals, prepares post-closing documentation for paid in full HELOC’s and second mortgages, conducts new loan review on all first mortgages, pays insurance premiums, updates weekly index values, prepares and sends out late notices, prepares, tracks and records releases, sets up auto transfer payment scheduling, handles loss drafts and prepares and mails escrow analysis statements.
3. Receives and directs phone calls, emails and personally assists members.
4. Assists with county tax payment balancing, FNMA Note inventory and year end tax documentation mailings.
5. Performs miscellaneous duties as requested by supervisor.

Required Qualifications
• High school diploma or general education degree (GED) required.
• Minimum of two years’ mortgage or lending experience required.
• Previous mortgage servicing experience preferred.
• Open minded attitude
• Shows initiative
• Good judgment skills
• Detail oriented
• Problem solving skills
• Analytical skills
• Communication skills
• Interpersonal skills
• Task focused
• Displays pride in work
• 10-key skills
• Data entry skills
• Mathematical skills
• General office skills
• PC skills both spreadsheet & word processing

Physical Requirements
• Regularly required to talk and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.
Work Location: Olathe East

Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
•Predictable and reliable attendance as required to successfully perform the duties of the position.
•Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values.
•Ability to perform job expectations in an accurate and efficient manner.
•Complete required new hire, on-the-job and additional training as indicated by management and company policy.
•Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.

Position Overview
The Member Experience Relationship Advisor connects with new and existing members through an interactive, consultative process that deepens relationships and member loyalty with Mainstreet Credit Union. This individual assembles and evaluates loan applications and decisions within approved lending authority or presents loan requests for approval as needed. This individual is accountable for delivering an unparalleled member experience by providing efficient and accurate solutions in member service and lending functions. The ideal candidate has strong analytical and financial skills, previous lending experience and the passion for helping others.

Major Responsibilities
1.Consistently demonstrates Mainstreet’s Values with internal and external members.
2.Develop and groom positive member relationships through proactive communications (out bound calling, email, onboarding, follow-up, etc.).
3.Consult with current and prospective members to identify current and future financial service needs.
4.Cross-sell and recommend credit union products to support the members’ financial needs, to include alternative recommendations and solutions when necessary.
5.Assess and identify current and future members’ needs to recommend relevant products and services.
6.Ensure proper procedural compliance, accuracy, and authenticity of information and documents.
7.Assists members with account openings to include checking, shares, certificates, money markets, IRAs, Trust accounts, etc.
8.Process and decision loans according to established lending authority and credit union guidelines.
9.Meet and exceed goals as established by management.
10.Support development of peers through mentoring and job-shadowing.
11.Process and audit transactions, including deposits, withdrawals, purchases, transfers and payments. In charge of maintaining and balancing a cash drawer and adhering to established cash handling and balancing procedures.
12.Perform membership maintenance as necessary and required.
13.Maintain an up-to-date and extensive knowledge on all credit union products and services that are handled by this position.
14.Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering and elder financial abuse laws appropriate to the position.
15.Must have the flexibility to work during the necessary business hours. This includes opening and closing the branch and assisting other staff in completion of daily activities, as needed. May occasionally be requested to fill-in at other branch locations.
16.Performs other duties as assigned by supervisor or manager.

Required Qualifications
•High school diploma or general education degree (GED).
•Bachelor’s Degree in Finance, Accounting, Economics or Business Administration preferred
•One-year cash handling required
•One-year Sales and/or advising required.
•One-year customer service experience required.
•One to three years’ consumer lending (processing, underwriting, or closing) experience in a financial institution required
Completion of Mainstreet Credit Union’s lending training program(s) and demonstrated ability in lieu of consumer lending experience will be considered for internal candidates
•Demonstrated understanding of the financial industry.
•Ability to acclimate to required systems with accuracy and speed.
Previous experience with Symitar and Meridian link preferred.
•Exhibit and maintain high degree of professionalism
•Strong attention to detail, relationship building and negotiating/problem solving skills
•Exceptional customer/member service skills.
•Must meet all criteria for registration in the Nationwide Mortgage Licensing System & Registry (NMLS).
•Understanding and use of good judgment.
•Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.
•Relevant computer skills, solid math and written communication skills.
•Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.
•Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
•Does require occasional lifting up to 50 pounds
Work Location: Leavenworth
 
Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
•Predictable and reliable attendance as required to successfully perform the duties of the position.
•Interact professionally with all employees, members and general public.
•Ability to perform job expectations in an accurate and efficient manner.
•Complete required new hire, on-the-job and additional training as indicated by management and company policy.
•Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.

Position Overview:
The Branch Manager is the primary liaison between Mainstreet and the community our branch serves. The Branch Manager oversees and directs the daily operation of a credit union branch with the purpose of providing quality service to members. The Branch Manager regularly and customarily directs the work of the staff to effectively identify the financial needs of our members, promotes a cross selling culture and ensures that branch staff meets or exceeds established goals. The Branch Manager also provides on-site leadership, motivation and direction for the branch staff; expands the member base and branch profitability; integrates products/services with members’ needs and actively participates in the community in order to market and promote the Credit Union’s services.

Major Responsibilities:
•Oversees the entire branch(s) operation to include:•Ensuring adequate staffing for efficient branch operation
•Monitoring branch activity including number of transactions, volume, teller error, loan volume, new accounts, etc
•Being accountable that established branch goals are met or exceeded.
•Monitoring appearance of branch to provide a secure and pleasant physical environment for employees and members.
•Contributes to credit union development through appropriate involvement in community activity and Select Employee Groups.
Functions in a supervisory role to provide coaching, training, development, performance appraisals, and salary recommendations for direct subordinates.
•Functions as a lending officer, and member service representative.
•Solves problems of a complex nature applying good judgment and management expertise.
•Performs other duties as needed.

Required Education and Experience:
•Associate’s degree or 3-5 years related sales, retail or financial experience
•One to three years of related experience (supervisor/management, banking, credit union, or financial environment)Knowledge, Skills, and Abilities:
•A solid understanding of regulatory and compliance standards, including but not limited to the Privacy Act, Bank Secrecy Act, USA Patriot Act/CIP and OFAC requirements. Must complete compliance training requirements as established by Mainstreet CU.
•Strong verbal, written, and interpersonal skills.
•Strong networking and relationship building skills
•Basic knowledge of credit union products and services.
•Detail oriented and good organizational skills.
•Ability to motivate and direct fellow employees.
•Knowledge of financial industry regulations and standards.
•Ability to analyze and resolve employee relations conflicts.
•Knowledge of loan policies and procedures to support lending concepts.
•Experience creating and managing annual budgets.
•Working knowledge of cross-selling programs and practices utilized by the credit union.
•Sales and marketing orientation with emphasis on cross-selling credit union services
•Math aptitude.
•Computer terminal/PC skills (FMSI, Symitar, MeridianLink and any other applicable systems knowledge)

Physical Requirements:
•Regularly required to talk and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.
•Lifting (may require up to 50 lbs.)
Location: Lenexa

Company Expectations

In the performance of their respective responsibilities, all employees are expected to perform the following:

  • Predictable and reliable attendance as required to successfully perform the duties of the position.
  • Interact professionally with all employees, members, and general public.
  • Ability to perform job expectations in an accurate and efficient manner.
  • Complete required new hire, on-the-job and additional training as indicated by management and company policy.
  • Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.

Position Overview

The Member Assistance Representative position is a liaison between the Credit Union and its members. This position supports Mainstreets vision by providing exceptional member service by managing a heavy volume of calls, emails, and chats, maintaining quality relations with existing members, recognizing cross selling opportunities, and acts as a SME for the credit unions members and non-members. This individual will be responsible for answering inquiries, analyzing needs, troubleshooting, and resolving problems with speed, accuracy, and professionalism, while placing an emphasis on building long-term relationships. The ideal candidate will execute job functions while complying with mandatory regulatory requirements and credit union policy.  

Major Responsibilities

  1. Maintains an up-to-date and extensive knowledge on all credit union products and services.
  2. Assesses and identifies current and future members’ needs to recommend relevant products and services.
  3. Manages member inquiries by telephone, e-mail, or chat with speed, accuracy, and professionalism.
  4. Performs membership maintenance as necessary and required.
  5. Completes various duties pertaining to accounts to include:
    • Funds transfer and availability
    • ACH and Debit card disputes
    • Automatic fund transfers
    • Complete verification requests by third parties
    • Stop payments
    • Online and mobile services including bill pay, mobile deposit, interbank transfer
    • ATM and Debit Card usage, limits, and travel notifications
    • Wire transfers
    • Check orders
    • Consumer loan and card payments
  6. Provides technical support to members by researching, troubleshooting problems, and guiding members through corrective steps.
  7. Maintains the highest level of confidentiality with all information obtained.
  8. Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance laws appropriate to the position.
  9. Actively participates in training programs to maintain and acquire additional job knowledge and skills.
  10. Represents Mainstreet in a manner that maintains and expands positive relations with all members, potential members, and co-workers.
  11. Performs other duties as assigned by supervisor or manager.

Required Qualifications

  • High school diploma or general education degree (GED).
  • Bachelor’s Degree in Finance, Accounting, Economics or Business Administration preferred.
  • Two (2) years of call center, loan processing and/or teller administration experience required.
  • Excellent member service skills, attentiveness, information retention, tact, and diplomacy in dealing with members and co-workers.
  • Relevant computer and solid mathematical aptitude skills required.
  • Familiar with a variety of account ownerships, both personal and businesses.
  • Strong communication skills to include written communication and excellent phone etiquette.
  • Working knowledge of cross-selling techniques.
  • Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.
  • Display ownership and drive for personal success.
  • Understanding and use of good judgment and critical thinking.
  • Detail oriented, strong organizational skills, high degree of accuracy.
  • Requires use of general office equipment, phone system, MasterCard system, in-house computer system, word processing, statement, and check copy equipment.
  • Knowledge of Microsoft Office programs.
  • Knowledge of call center terminology and ability to read personal call performance reports.

Physical Requirements

Regularly required to talk and hear.  Frequently required to stand, sit, walk, use hands to finger, handle