Debit Card
What should I do if my card is lost or stolen?
You can report your card as lost or stolen directly through online banking or the mobile app. You may also call:
• Inside U.S: 888-297-3416
• Outside U.S: 206-389-5200
Reporting your card immediately helps prevent unauthorized use.
Credit Card
I want to report a lost or stolen MasterCard Credit Card. What should I do?
Report your credit card lost or stolen by calling 1-866-604-0381 24/7. A new card will automatically be ordered for you and should arrive in about 7-10 business days. You will also receive a separate PIN mailer with directions on how to customize your credit card PIN.
Transaction Dispute
Transaction Dispute
Review the transaction in online banking or mobile app. If you believe the transaction is fraudulent, submit a dispute directly through online banking or mobile app to turn your card off immediately. You may also contact the Dispute Center at: 855-651-7474
Monday–Friday, 8:00 a.m.–7:00 p.m. CT