Career Opportunities

Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Interact professionally with all employees, members and general public.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.

Position Overview
The Mortgage Servicing Specialist is responsible for the daily, weekly and monthly processes in the Mortgage Loan Servicing Department, assisting members and other credit union staff with mortgage inquiries and assisting Real Estate Servicing Officer as needed.

Major Responsibilities
1. Runs morning Mortgage Servicing and Mortgage Accountant daily reports, handles maintenance of homeowner’s insurance on first and second mortgages and HELOC’s, posts payments and runs teller transactions, processes payoff statements, completes payoff requests and verification of mortgages, daily mail distribution for mortgage department.
2. Orders and tracks appraisals, prepares post-closing documentation for paid in full HELOC’s and second mortgages, conducts new loan review on all first mortgages, pays insurance premiums, updates weekly index values, prepares and sends out late notices, prepares, tracks and records releases, sets up auto transfer payment scheduling, handles loss drafts and prepares and mails escrow analysis statements.
3. Receives and directs phone calls, emails and personally assists members.
4. Assists with county tax payment balancing, FNMA Note inventory and year end tax documentation mailings.
5. Performs miscellaneous duties as requested by supervisor.

Required Qualifications
• High school diploma or general education degree (GED) required.
• Minimum of two years’ mortgage or lending experience required.
• Previous mortgage servicing experience preferred.
• Open minded attitude
• Shows initiative
• Good judgment skills
• Detail oriented
• Problem solving skills
• Analytical skills
• Communication skills
• Interpersonal skills
• Task focused
• Displays pride in work
• 10-key skills
• Data entry skills
• Mathematical skills
• General office skills
• PC skills both spreadsheet & word processing

Physical Requirements
• Regularly required to talk and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.

Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Interact professionally with all employees, members and general public.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.

Position Overview
The Administrative Assistant provides administrative support for credit union management, Executive team, and employees. This position serves as the secretary to the Board of Directors and performs diversified clerical and administrative support to one or more functional areas.

Major Responsibilities
1. Performs administrative duties for management and Board of Directors to include typing, copying, filing, greeting visitors, document preparedness, report generation, scheduling appointments, making travel arrangements, etc.
2. Records minutes, assembles, and distributes materials for Board Meetings, Executive Meetings, and Annual Meetings.
3. Types and organizes credit union policies and manuals and creates presentations (using PowerPoint or other software package) for Mainstreet meetings.
4. Purchases supplies as needed and distributes to departments and branches as requested. Maintains the organization of the Lenexa supply room and ensures adequate stock of all required documents and office supplies.
5. Maintains corporate records, contracts, and leases in a secure and confidential manner.
6. Processes and issues Notary Public applications to appointed personnel. Orders all notary stamps and facilitates the application process with our bond company and the State of Kansas.
7. Processes new orders and reorders of business cards, name tags, and teller stamps.
8. Creates and distributes cubicle and office name plates.
9. Schedules and coordinates meetings, agendas, and meeting documentation for various functions.
10. Coordinates and maintains the Meals on Wheels volunteer schedule.
11. Greets all visitors in a professional and welcoming manner.
12. Performs other duties as assigned by management.

Required Qualifications
• High school diploma or GED required
• 1-3 years’ experience in a similar role or related experience
• Superior time management and organizational skills
• Proficient/advanced experience in Microsoft Office (excel, PowerPoint, Outlook, etc.); ability to quickly learn additional computer software skills required to perform in position (ADP, Kronos, Benefits Platforms, etc.)
• Excellent customer service and interpersonal skills required
• Ability to problem solve and work independently
• Excellent attention to detail
• Ability to work with all levels of staff and management and demonstrate critical thinking skills.

Physical Requirements
• Regularly required to talk, hear, stand, sit, walk, use hand/ fingers, handle to feel; and reach with hands and arms.

Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
•Predictable and reliable attendance as required to successfully perform the duties of the position.
•Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values.
•Ability to perform job expectations in an accurate and efficient manner.
•Complete required new hire, on-the-job and additional training as indicated by management and company policy.
•Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.

Position Overview
The Member Experience Relationship Advisor connects with new and existing members through an interactive, consultative process that deepens relationships and member loyalty with Mainstreet Credit Union. This individual assembles and evaluates loan applications and decisions within approved lending authority or presents loan requests for approval as needed. This individual is accountable for delivering an unparalleled member experience by providing efficient and accurate solutions in member service and lending functions. The ideal candidate has strong analytical and financial skills, previous lending experience and the passion for helping others.

Major Responsibilities
1.Consistently demonstrates Mainstreet’s Values with internal and external members.
2.Develop and groom positive member relationships through proactive communications (outbound calling, email, onboarding, follow-up, etc.).
3.Consult with current and prospective members to identify current and future financial service needs.
4.Cross-sell and recommend credit union products to support the members’ financial needs, to include alternative recommendations and solutions when necessary.
5.Assess and identify current and future members’ needs to recommend relevant products and services.
6.Ensure proper procedural compliance, accuracy, and authenticity of information and documents.
7.Assists members with account openings to include checking, shares, certificates, money markets, IRAs,Trust accounts, etc.
8.Process and decision loans according to established lending authority and credit union guidelines.9.Meet and exceed goals as established by management.10.Support development of peers through mentoring and job-shadowing.11.Process and audit transactions, including deposits, withdrawals, purchases, transfers and payments. In charge of maintaining and balancing a cash drawer and adhering to established cash handling and balancing procedures.12.Perform membership maintenance as necessary and required.13.Maintain an up-to-date and extensive knowledge on all credit union products and services that are handled by this position.14.Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering and elder financial abuse laws appropriate to the position.15.Must have the flexibility to work during the necessary business hours. This includes opening and closing the branch and assisting other staff in completion of daily activities, as needed. May occasionally be requested to fill-in at other branch locations.16.Performs other duties as assigned by supervisor or manager.

Required Qualifications
•High school diploma or general education degree (GED).
•Bachelor’s Degree in Finance, Accounting, Economics or Business Administration preferred
•One-year cash handling required
•One-year Sales and/or advising required.
•One-year customer service experience required.
•One to three years’ consumer lending (processing, underwriting, or closing) experience in a financial institution required
o Completion of Mainstreet Credit Union’s lending training program(s) and demonstrated ability in lieu of consumer lending experience will be considered for internal candidates
•Demonstrated understanding of the financial industry.
•Ability to acclimate to required systems with accuracy and speed.
o Previous experience with Symitar and Meridian link preferred.
•Exhibit and maintain high degree of professionalism
•Strong attention to detail, relationship building and negotiating/problem solving skills
•Exceptional customer/member service skills.
•Must meet all criteria for registration in the Nationwide Mortgage Licensing System & Registry (NMLS).
•Understanding and use of good judgment.
•Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.
•Relevant computer skills, solid math and written communication skills.
•Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.
•Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
•Does require occasional lifting up to 50 pounds

Position Overview
Patient and friendly, a successful Member Experience Representative has excellent people skills and enjoys solving problems. They remain positive, composed and work well under pressure. They will serve as the first point of contact and are critical to positively impacting the member’s experience and building a trust-based relationship with the credit union. Member Experience Representatives are responsible for providing members with exceptional service by listening to members’ requests, handling transactions, and providing a soft-hand-off to appropriate team members when necessary. Promoting the credit union products and services to applicable member situations is an important aspect of this position.

Please send your resume to careers@mainstreetcu.org. We look forward to connecting with you!