Long row of smiling employees.

Career Opportunities

Join the Mainstreet team

Ask any Mainstreet employee why they joined this organization and you'll probably get a different answer from each of us. Ask us why we love it here - the following are just a few of the responses you'll hear.

Benefits and Perks

  • Competitive compensation
  • Day-time hours that provide for a healthy work-life balance
  • Company provided life insurance and long-term disability
  • Special product perks for employees
  • Career advancement and growth opportunities
  • Daily opportunities to help make a difference in the lives of members
  • Highly motivated, passionate co-workers who are committed to success
  • Generous benefits package
    • 401k with company match
    • A wide variety of insurance options for health, dental, and vision
    • Paid time off plus most of the federal holidays
    • Volunteer opportunities
We are an Equal Opportunity Employer with several branches in the Greater Kansas City area. 

Current Positions


Location: Lenexa
 
Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Interact professionally with all employees, members and general public.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.

Position Overview
The Mortgage Servicing Specialist is responsible for the daily, weekly and monthly processes in the Mortgage Loan Servicing Department, assisting members and other credit union staff with mortgage inquiries and assisting Real Estate Servicing Officer as needed.

Major Responsibilities
1. Runs morning Mortgage Servicing and Mortgage Accountant daily reports, handles maintenance of homeowner’s insurance on first and second mortgages and HELOC’s, posts payments and runs teller transactions, processes payoff statements, completes payoff requests and verification of mortgages, daily mail distribution for mortgage department.
2. Orders and tracks appraisals, prepares post-closing documentation for paid in full HELOC’s and second mortgages, conducts new loan review on all first mortgages, pays insurance premiums, updates weekly index values, prepares and sends out late notices, prepares, tracks and records releases, sets up auto transfer payment scheduling, handles loss drafts and prepares and mails escrow analysis statements.
3. Receives and directs phone calls, emails and personally assists members.
4. Assists with county tax payment balancing, FNMA Note inventory and year end tax documentation mailings.
5. Performs miscellaneous duties as requested by supervisor.

Required Qualifications
• High school diploma or general education degree (GED) required.
• Minimum of two years’ mortgage or lending experience required.
• Previous mortgage servicing experience preferred.
• Open minded attitude
• Shows initiative
• Good judgment skills
• Detail oriented
• Problem solving skills
• Analytical skills
• Communication skills
• Interpersonal skills
• Task focused
• Displays pride in work
• 10-key skills
• Data entry skills
• Mathematical skills
• General office skills
• PC skills both spreadsheet & word processing

Physical Requirements
• Regularly required to talk and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.
Location: Lenexa
 

Company Expectations

In the performance of their respective responsibilities, all employees are expected to perform the following:

  • Predictable and reliable attendance as required to successfully perform the duties of the position.
  • Interact professionally with all employees, members and general public.
  • Ability to perform job expectations in an accurate and efficient manner.
  • Complete required new hire, on-the-job and additional training as indicated by management and company policy.
  • Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.

Position Overview

The Deposit Products Manager is responsible for all deposit product functions including pricing, promotion, development, market analysis and compliance.  This position will partner with stakeholders to continuously improve the product offerings, delivery, analytics, and workflows in order to maximize member experience and utilization.   

Major Responsibilities

  1. Develop and execute a strategic plan to enhance and grow our suite of deposit products.
  2. Manage the deposit portfolio to balance member value and financial performance through effective pricing.
  3. Assess relevant member, competitor, technology, and industry insights to help define strategies to improve product experience and portfolio growth.
  4. Evaluate delivery workflows to ensure efficient methods are in place to provide exceptional experiences through all channels.
  5. Collaborate with the Marketing Department to create effective marketing campaigns.
  6. Create and manage deposit related budgets.
  7. Analyze and interpret internal deposit trends.
  8. Partner with Information Technology on system settings and programming.
  9. Partner with retail leadership and employee development to educate staff on features, benefits and competitive advantages.
  10. Utilize data analysis to analyze product profitability and marketing opportunities.
  11. Manage vendors to ensure effective pricing, delivery and technology.
  12. Ensure compliance with federal, state and local laws and regulations related to deposit products.

Required Qualifications

  • Bachelor’s degree in accounting, finance, or business management preferred.
  • Minimum 3 years’ experience in product management in a financial institution.
  • Project management experience with high attention to detail and the ability to plan and execute multiple projects while balancing department or organizational demands a must.
  • Strong leadership and interpersonal skills.
  • Problem solving ability.
  • Ability to perform job expectations in an accurate and efficient manner.
  • Advanced or proficient experience with Microsoft Office products and other technologies.
  • Ability to work and communicate within a team structure.
  • Requires interaction with various vendor representatives and regulatory entities.
  • Courtesy, tact, and diplomacy are essential elements of the job.
  • Exhibits team building philosophy.
  • The ability to motivate and influence others is a material part of the job, requiring a significant level of diplomacy and trust.
  • Must independently meet multiple deadlines.

Physical Requirements

  • Regularly required to talk, hear and drive. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.
Location: Olathe East

Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
•Predictable and reliable attendance as required to successfully perform the duties of the position.
•Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values.
•Ability to perform job expectations in an accurate and efficient manner.
•Complete required new hire, on-the-job and additional training as indicated by management and company policy.
•Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.

Position Overview
The Member Experience Relationship Advisor connects with new and existing members through an interactive, consultative process that deepens relationships and member loyalty with Mainstreet Credit Union. This individual assembles and evaluates loan applications and decisions within approved lending authority or presents loan requests for approval as needed. This individual is accountable for delivering an unparalleled member experience by providing efficient and accurate solutions in member service and lending functions. The ideal candidate has strong analytical and financial skills, previous lending experience and the passion for helping others.

Major Responsibilities
1.Consistently demonstrates Mainstreet’s Values with internal and external members.
2.Develop and groom positive member relationships through proactive communications (outbound calling, email, onboarding, follow-up, etc.).
3.Consult with current and prospective members to identify current and future financial service needs.
4.Cross-sell and recommend credit union products to support the members’ financial needs, to include alternative recommendations and solutions when necessary.
5.Assess and identify current and future members’ needs to recommend relevant products and services.
6.Ensure proper procedural compliance, accuracy, and authenticity of information and documents.
7.Assists members with account openings to include checking, shares, certificates, money markets, IRAs,Trust accounts, etc.
8.Process and decision loans according to established lending authority and credit union guidelines.9.Meet and exceed goals as established by management.10.Support development of peers through mentoring and job-shadowing.11.Process and audit transactions, including deposits, withdrawals, purchases, transfers and payments. In charge of maintaining and balancing a cash drawer and adhering to established cash handling and balancing procedures.12.Perform membership maintenance as necessary and required.13.Maintain an up-to-date and extensive knowledge on all credit union products and services that are handled by this position.14.Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering and elder financial abuse laws appropriate to the position.15.Must have the flexibility to work during the necessary business hours. This includes opening and closing the branch and assisting other staff in completion of daily activities, as needed. May occasionally be requested to fill-in at other branch locations.16.Performs other duties as assigned by supervisor or manager.

Required Qualifications
•High school diploma or general education degree (GED).
•Bachelor’s Degree in Finance, Accounting, Economics or Business Administration preferred
•One-year cash handling required
•One-year Sales and/or advising required.
•One-year customer service experience required.
•One to three years’ consumer lending (processing, underwriting, or closing) experience in a financial institution required
o Completion of Mainstreet Credit Union’s lending training program(s) and demonstrated ability in lieu of consumer lending experience will be considered for internal candidates
•Demonstrated understanding of the financial industry.
•Ability to acclimate to required systems with accuracy and speed.
o Previous experience with Symitar and Meridian link preferred.
•Exhibit and maintain high degree of professionalism
•Strong attention to detail, relationship building and negotiating/problem solving skills
•Exceptional customer/member service skills.
•Must meet all criteria for registration in the Nationwide Mortgage Licensing System & Registry (NMLS).
•Understanding and use of good judgment.
•Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.
•Relevant computer skills, solid math and written communication skills.
•Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.
•Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
•Does require occasional lifting up to 50 pounds

Locations:
  • Part-Time available in Lenexa and Olathe East
  • Full-Time available in KCMO- Barry Rd , Olathe Downtown, Mission & Olathe East
Position Overview
Patient and friendly, a successful Member Experience Representative has excellent people skills and enjoys solving problems. They remain positive, composed and work well under pressure. They will serve as the first point of contact and are critical to positively impacting the member’s experience and building a trust-based relationship with the credit union. Member Experience Representatives are responsible for providing members with exceptional service by listening to members’ requests, handling transactions, and providing a soft-hand-off to appropriate team members when necessary. Promoting the credit union products and services to applicable member situations is an important aspect of this position.

Major Responsibilities:
 
  1. Interact with members utilizing the credit union service standards: greet members in-person to respond to their needs and concern(s). Deliver high-quality member service, listening to members’ requests and working to find the appropriate solution. Provide a soft-hand-off to the appropriate person or department as necessary.
  2. Process and audit transactions, including deposits, withdrawals, purchases, transfers and payments. In charge of maintaining and balancing a cash drawer and adhere to established cash handling and balancing procedures.
  3. Build rapport with members and display a needs and value-based approach in referring credit union products and services: Assess member needs while processing transactions and identify opportunities to support members’ financial needs based on Mainstreet Credit Union’s product or service offerings while making appropriate recommendations and/or referrals.
  4. Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled by this position.
  5. Promote and maintain a positive image of Mainstreet Credit Union at all times to current and potential members and the community.
  6. Perform membership maintenance as necessary and required.
  7. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering and elder financial abuse laws appropriate to the position.
  8.  Meet or exceed goals as established by management.
  9. Must have the flexibility to work during the necessary business hours. This includes opening and closing the branch and assisting other staff in completion of daily activities, as needed.
  10. Must be available and willing to travel to such locations and with such frequency as determined necessary or desirable to meet the business needs of the credit union.
  11.  Perform other duties as assigned by supervisor or manager.
 Required Qualifications
  • High school diploma or general education degree (GED).
  • One month to twelve months prior experience working in retail or financial environment to include cash handling and providing exceptional service while building rapport with members/customers.
  • Excellent communication skills allowing for positive interactions with members.
  • Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.
  • Ability to handle cash with speed and accuracy.
  • Exhibit enthusiasm and professionalism along with a high level of ownership and accountability.
  • Understanding and use of good judgment.
  • Relevant computer skills and ability to acclimate to required systems with speed and accuracy.
  • Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
  • Does require occasional lifting up to 50 pounds
Please send your resume to careers@mainstreetcu.org. We look forward to connecting with you!
Location: Lenexa
 
Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Interact professionally with all employees, members and general public.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.
Position Overview
The IT Infrastructure and Desktop Specialist performs configuration, installation and support of PC workstations, printers, and other peripherals. Responsible for desktop hardware and software configuration, deployment, support, and upgrades. Software includes enterprise software applications such as e-mail, MS office applications, core system applications and other line of business end user software applications. This position serves as technical support person to staff matters within these areas of responsibility and maintains awareness of credit union sales goals and assists in supporting its sales philosophy.
 
Major Responsibilities
1. Administers the VoIP phone system.
2. Serves as administrator for network and desktop applications including but not limited to Exchange/Outlook E-mail, Microsoft Office desktop and Office 365 software. Administers network, email, and internet access permissions.
3. Performs configuration, installation and support of PC workstations, printers, terminals, and other peripherals.
4. Serves as technical support person for staff - relating to hardware and enterprise software questions – maintaining a case response history within the CU help desk system.
5. Coordinates and schedules, and performs desktop hardware equipment maintenances and performs desktop software upgrades.
6. Maintains PC based software library and license agreements.
7. Create / maintain applicable documentation on procedures, network topology, and other topics related, but not limited, to the responsibilities stated here.
8. Provides 24 x 7 support of production systems.
9. Performs other duties as assigned by supervisor or manager.
 
Required Qualifications
• Requires 3 to 5 years prior experience supporting PCs, desktop peripherals, desktop software applications, internet access and browsers, and network access administration.
• Knowledge of Windows, Active Directory, and Microsoft Office software, including Office 365, Exchange, and Outlook email applications, is a must.
• Strong knowledge of business phone systems and VoIP phones is also required.
• Familiarity with spam blocking, web filtering, anti-virus, and malware prevention software applications preferred.
• Will be required to adapt to a constantly changing and evolving network and software environment.
• Open minded attitude.
• Shows initiative.
• Strong technical aptitude and organizational ability.
• Requires application of sound decision-making principles, logical thinking, problem resolution, good judgment and analysis; concentration; attention to detail; flexibility.
• Able to handle multiple projects by prioritizing projects and meet deadlines.
• Able to work well with other staff and 3rd party vendors.
• Able to work under stressful and pressure filled situations.
• Solid knowledge of PC hardware components and related hardware.
• Knowledge of the Microsoft Windows PC operating system, networking architecture and concepts, Active Directory and file access rights and restrictions.
• Knowledge of Microsoft Outlook email software.
• Knowledge of Microsoft Office software applications including Office 365
• Knowledge of Remote Support application software.
• Knowledge of Internet concepts and browser use and settings.
• Requires valid driver's license, and to be able to travel by personal vehicle between credit union branch locations.
• Must be able to communicate clearly in person, over the phone, and in writing.
• Ability to establish effective working relationships with staff and other organizations.
 
Physical Requirements
• Occasional lifting, carrying, pushing, and pulling of items generally weighing up to 20 pounds, however at times larger/heavier items.
• Sitting for extended periods of time.
Location: Lenexa
 
Company Expectations
In the performance of their respective responsibilities, all employees are expected to perform the following:
•Predictable and reliable attendance as required to successfully perform the duties of the position.
•Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values.
•Ability to perform job expectations in an accurate and efficient manner.
•Complete required new hire, on-the-job and additional training as indicated by management and company policy.
•Comply with all policies and procedures as communicated in the Employee Handbook or elsewhere.

Position Overview
The Graphic Designer is responsible for marketing creative from concept through production for campaigns - email, direct mail, events, video, digital advertising, presentations, signage, web, logos, and corporate communications.

Major Responsibilities
1.Responsible for execution of multichannel graphic design, such as print, digital graphics, social media, and digital signage for the credit union’s internal and external communications.
2.Manages the look, feel and content of the credit union's website, and performs changes and updates as needed; coordinates other maintenance functions for the website with site host.
3.Maintain and follow brand guidelines within all created pieces.
4.Take projects from start to finish
5.Obtain design approvals for projects, implementing feedback as needed.
6.Meet deadlines for Marketing department projects and other Credit Union projects.
7.Create and maintain accurate files and file structure.
8.Coordinate with VP of Marketing on the production schedule, technical execution, file delivery, and approving vendor proofs.
9.Execute graphic design solutions that align with established strategy.
10.Support graphic design innovation through research, brainstorming, layout, and design exploration.
11.Support documentation and maintenance of established brand standards.
12.Follow industry trends, competitors, and methods. Share findings.
13.Strong creative, organizational, problem solving, and time-management skills.
14.Excellent interpersonal, oral, and written communication skills.
15.Demonstrates ability to take direction and receive constructive feedback
16.Strong team player work ethic with the ability to work quickly and efficiently.
17.Demonstrated ability to multitask and meet deadlines in a fast-paced environment.
18.Ability to communicate positively and adapt to changing priorities.
19.Passion for marketing, design and digital technology

Required Qualifications
•Bachelor's degree in graphic design or related field
•1-3 years of experience in graphic design either in-house or with an agency
•A portfolio of past design work including print, web and digital design.
•Highly organized, exceptional follow-through abilities, and attention to detail
•Ability to work both collaboratively and independently
•Has working knowledge of the printing process, digital production and file preparation.
•High proficiency with Adobe Creative Suite including - InDesign, Photoshop, Illustrator, Acrobat Pro and Microsoft Power Point
•Adobe After Effects, Multimedia Design, Video Editing & photography is a plus.

Please provide your portfolio with your resume. 

Physical Requirements
Regularly required to talk and hear. Frequently required to stand, sit, walk, use hand to finger, handle or feel, and reach with hands and arms.