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Chances are, you’re not the first to have your question! Here, we’ve gathered the most common questions from our members along with helpful answers, so you can find the information you need quickly and easily. If you need more support, just click "Chat With Us" below.

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Loans and Loan Payments

How can I place a stop payment on a check I have written that has been lost or stolen?

You can place a stop payment on a lost or stolen check that has not yet been presented for payment by phone or at any branch.

By phone: Contact the Member Assistance Center
Branch: Stop by any branch location

Stop payments placed through the Member Service Center or at a branch are assessed a fee of $25 per request or $35 for a series of checks.

What account number should I use to set up automatic credits or debits?

You will need to provide your 13-digit account number which differs from your member number. A 13-digit number is needed for all automatic clearing house (ACH) transactions. You can find this at the bottom of your checks. From left to right you will see our routing number, a separator symbol, then your 13-digit account number.

How can I make automatic loan payments?

Automatic Loan Payments allow regular payments on a Mainstreet loan to be transferred from your checking or savings account. To set up automatic payments, call the Member Assistance Center or stop by any branch location.

OnlineAccess users may sign up for Mainstreet's Bill Payer service. Bill Payer provides flexible options for paying Credit Union loans and other businesses or individuals. Learn more.

Mainstreet Credit Union is dedicated to supporting our members' financial journeys with trusted local services in Kansas City, MO and Kansas.

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